Concierge

About the Role

Concierge (Nights) located in Stoke, part of Adullam Homes Housing Association Ltd, providing support to vulnerable individuals and households.

• Act as a proactive point of contact for service users in emergency or crisis situations.
• Deliver a high standard of professional service in accordance with the Association’s Policies and Procedures.
• Support the concierge team to manage and develop services in Stoke.

• Experience or skills to handle emergency situations and crisis support.
• Strong commitment to safeguarding and welfare of children, young people and adults.
• Authorised to work in the UK, with no visa sponsorship available.
• Successful candidates must undergo Enhanced DBS checks, employment history scrutiny and robust reference checks.

• Salary: £28,829.26 per annum (dependent on experience) for 41.22 hours per week.
• Competitive annual leave: 25 days annual leave plus bank holidays, with an additional 2 days awarded annually for full attendance (prorated for part‑time employees).
• Training and career advancement opportunities.
• Discounted goods and services.
• Group Personal Pension Plan.
• Access to Thrive app, Medicash, and Blue Light Card.
• Life assurance (4× basic annual salary from the start of employment).
• Multidimensional wellbeing programmes and family‑friendly policies for staff.
• Refer a friend policy.

We are passionate about actively encouraging applicants from all cultures, backgrounds, and identities. We treat our teams fairly and with respect, irrespective of their background, disability, or any other protected characteristic. We are committed to safeguarding and promoting the welfare of children, young people and adults accessing our services.

Applications must be submitted through the designated process. Further information can be found on the association’s website.