Wellbeing Assessor

Stoke-on-Trent City Council

Directorate: Adult Social Care & All Age Commissioning

Section: Adult Social Care - Front Door

Location: Civic Centre

Grade: Level 7

Salary: £31,022 - £33,699 per annum

Hours: 37 hours per week

This advert is open to both internal and external applicants.

We are a city of strengths, with a proud heritage and bright future. Working for Stoke-on-Trent City Council is more than just a job, it's about making, protecting and improving the services for the local population, reducing inequalities and improving independence for the people who live and work in the city. And that’s where you come in. We are always looking for people of the highest calibre with skills, knowledge and experience to help us deliver our compelling vision.

Stoke‑on‑Trent City Council’s diverse and talented workforce is its greatest asset and most valuable resource. The skills, knowledge and experience of our c.4,600 employees are essential to delivering our ambitions and vision for our organisation and Stoke‑on‑Trent. We want to be an employer that people are proud to work for, and where our staff are supported, developed and rewarded in an inclusive way that helps them to excel and to deliver the high‑quality services that our residents need.

The Direct Payments Team sits within All Age Commissioning and is responsible for ensuring that adults are supported to manage their Direct Payments effectively, safely, and inline with statutory requirements. As part of a wider transformation programme, the service is moving towards a more integrated, proactive, and person centred approach within Adult Social Care.

The Wellbeing Assessor role is key to this change, working directly with adults and their representatives to review how Direct Payments are being used, ensuring they deliver intended outcomes while reducing risk. The post will also take on responsibilities previously held within locality teams, helping to create a more consistent and streamlined service. The post will work closely with colleagues across Adult Social Care, finance, and commissioning, contributing to improved processes and better outcomes for residents.

• Work proactively with adults and their representatives to support the effective use of Direct Payments
• Review and monitor support arrangements to ensure they meet assessed needs and deliver intended outcomes
• Identify risks, concerns, or misuse of funds, taking appropriate action and escalating where required
• Provide clear advice, guidance, and practical support to improve confidence in managing Direct Payments
• Work collaboratively with Adult Social Care teams, commissioning, and finance colleagues to ensure a coordinated approach
• Contribute to service improvements, including embedding consistent processes and undertaking additional duties appropriate to the role

• Experience in Adult Social Care, wellbeing, or a related role supporting vulnerable adults
• Understanding of Direct Payments and the Care Act 2014, or the ability to develop this quickly
• Strong communication and interpersonal skills, with the ability to build trust and work sensitively with individuals and carers
• Ability to identify risks and take a proactive, solution focused approach to resolving issues
• Good organisational skills with the ability to manage a varied workload and meet deadlines
• Able to work independently and collaboratively as part of a multi-disciplinary team, with a commitment to improving outcomes

• A competitive salary based on your skills, experience and talent
• Hybrid and flexible working options
• An excellent local authority benefits pension scheme
• Professional development through learning opportunities, regular training sessions and apprenticeship and management schemes

• Right to Work in the UK
• Proof of address
• Satisfactory references
• Occupational Health Clearance
• Evidence of professional qualifications or registrations
• DBS check at the appropriate level (if applicable for the role)

At Stoke‑on‑Trent City Council, we believe our strength comes from the diversity of our community, and we want our workforce to reflect that. We welcome applications from individuals of all backgrounds and experiences. We understand that some people, especially those from underrepresented or marginalised backgrounds, may hesitate to apply if they don’t meet all the listed requirements. If this role interests you and you think you could be a good fit, we encourage you to apply.

We are proud of what makes each of us unique and are committed to creating a workplace where everyone feels included, can be themselves, and can succeed together.