Tenancy Sustainment Officer

About the Role – Tenancy Sustainment Officer

Adullam has opportunities available to join our national award-winning support team in Stoke. The main purpose of this role is to provide housing management related support to people with multiple and complex needs as part of a service for those who have lost their home or were rough sleeping.

You will be responsible for assessing people for the scheme against criteria, ensuring the standard of their home by completing safety tasks and home inspections, and assisting service users to develop the skills needed to manage a home through budgeting and financial inclusion work.

The role is full‑time (37.5 hours per week). The shift pattern is 7.5 hours a day between 8 am and 10 pm and includes some weekend working.

You will be expected to work within the organisation's charitable aims and objectives and contribute to the maintenance and development of the Association's values, culture, and ethos.

• Awareness of issues relating to vulnerable individuals and those that have faced multiple disadvantages.
• Experience of overcoming barriers to housing faced by those who may be excluded from the housing register.
• Organised with a strong ability to multitask and finish tasks efficiently.
• Practical skills to support service users in activities of daily living required for independence.
• Skills in recording and reporting tenancy notes via an online Customer Relationship Management system, both online and via a mobile device such as a tablet.
• Experience in managing rent accounts and following arrears processes.
• Experience of health and safety and a track record of maintaining standards of premises.
• Experience of working within safeguarding policies and procedures, and of identifying, monitoring, and reporting safeguarding concerns.
• An ability to demonstrate our values and behaviours and work within our Christian ethos. Lived experience is welcomed but not essential.

• Salary of £27,085.50 (dependent on experience and skills).
• 25 days annual leave, increasing to 30 days with service, plus Bank Holidays.
• Two extra days leave for no unplanned absences each calendar year.
• Access to Medicash.
• Pension Plan.
• Death in Service benefit.
• Multidimensional wellbeing programmes and family‑friendly policies for staff.

Adullam Homes Housing Association Ltd is a Community Benefit Society established in 1972 to support vulnerable individuals and households. We provide quality accommodation, tailored support plans, training, education, and employment opportunities to help people achieve stable lives and realise their full potential. Our Christian ethos guides our work and we are committed to protecting and promoting the welfare of all service users.

All staff are subject to an Enhanced with Barred List Adult‑Only DBS check, scrutiny of employment history, and robust reference checks. Applicants must be authorised to work in the UK; visa sponsorship is not available.

Adullam Homes Housing Association Ltd. is committed to safeguarding and promoting the welfare of children, young people and adults accessing our services. We actively encourage applicants from all cultures, backgrounds and identities and are committed to treating our teams fairly and with respect, irrespective of background, disability or any other protected characteristic.