Tenancy Sustainment Officer

Location: Stoke-on-Trent

Belmont Recruitment are currently looking for a Tenancy Sustainment Officer to join a busy Housing Service based in Stoke on Trent. This is a full-time role working 37 hours per week, Monday to Friday.

Key Responsibilities

* Assess individuals against the scheme's eligibility criteria and support them through the housing process.

* Provide housing management and tenancy sustainment support to residents with complex needs.

* Complete regular home visits and inspections to ensure properties are safe, clean and well maintained.

* Carry out safety checks and identify and report any repairs, hazards or property concerns.

* Support residents to understand their tenancy responsibilities and maintain their accommodation.

* Assist with budgeting, rent payments, arrears and financial inclusion.

* Monitor rent accounts and follow appropriate arrears and tenancy management procedures.

* Help residents develop practical skills for independent living, including managing their home and daily responsibilities.

* Maintain accurate tenancy records, case notes and reports using online systems and mobile devices.

* Identify, monitor and report safeguarding concerns in line with relevant policies and procedures.

* Work with other agencies and professionals to help residents overcome barriers and sustain their tenancies.

Requirements:

* Experience working with vulnerable people and individuals with multiple or complex needs.

* Experience with in housing, homelessness, supported housing or tenancy sustainment.

* An understanding of the barriers faced by people who may be excluded from the housing register.

* Experience supporting people to maintain their accommodation and develop independent living skills.

* Knowledge of rent accounts, rent arrears and tenancy management processes.

Please apply with an up to date CV ASAP if this role would be of interest to you