Tenancy Sustainment Officer

Tenancy sustainment post in Adullam Homes Housing Association's support team, working with people who have multiple and complex needs and have lost their home or been rough sleeping. The role assesses applicants for the scheme, then inspects and maintains homes once people have moved in, and helps them learn to manage a tenancy, including budgeting. It is full time, with 7.5-hour shifts between 8am and 10pm that include some weekends.

Applicants must have the right to work in the UK, as no visa sponsorship is offered.

• Provide housing management support to people with multiple and complex needs who have lost their home or been rough sleeping
• Assess people for the scheme against set criteria
• Carry out safety tasks and home inspections once people have moved in, to keep homes to standard
• Help service users build the skills to manage a home, including budgeting and financial inclusion work
• Work within the charity's aims and objectives and help maintain its values, culture and ethos

• Experience of helping people overcome barriers to housing, including those excluded from the housing register
• Experience of health and safety and of keeping premises to standard
• Experience of safeguarding policies and procedures, including identifying, monitoring and reporting concerns
• Experience of managing rent accounts and arrears processes

• Awareness of issues affecting vulnerable people and those facing multiple disadvantage
• Organised, able to multitask
• Finishes tasks and follows policy and processes
• Practical skills to support service users with daily living activities
• Recording and reporting tenancy notes on an online CRM system, on desktop and mobile devices
• Demonstrates the organisation's values and behaviours and works within its Christian ethos

• Enhanced DBS check with adult barred list
• Right to work in the UK
• Satisfactory pre-employment checks
• Robust references and scrutiny of employment history

• Lived experience of receiving support services

• 25 days annual leave, rising to 30 with service, plus bank holidays
• Two extra days' leave for no unplanned absence in each calendar year
• Access to the Thrive app
• Access to Medicash
• Pension plan
• Death in service benefit
• Wellbeing programmes and family-friendly policies
• Training to help progress a career