Triage and Early Interventions Officer

Location: Stoke-on-Trent

We have an exciting opportunity for a Triage and Early Interventions Officer to join the team in Staffordshire, working 37.5 hours per week.
Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?
Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?
If yes, then we'd love to hear from you…
What we offer

At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes:
Flexible Working Options :
Including hybrid working.
Generous Annual Leave : 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
Birthday Leave :
An extra day off for your birthday.
Pension Plan : 5% employer contribution.
Enhanced Allowances :
Enhanced sick pay, maternity, and paternity payments.
Exclusive Discounts :
High Street, retail, holiday, gym, entertainment, and leisure discounts.
Financial Wellbeing :
Access to our financial wellbeing hub and salary-deducted finance.
Wellbeing Support :
Employee assistance programme and wellbeing support.
Inclusive Networks :
Access to EDI networks and colleague cafes.
Sustainable Travel :
Cycle to work scheme and season ticket loans.
Career Development :
Ongoing training and support with opportunities for career progression.

About the Role

As a Triage & Early Intervention Officer, you will be the first point of contact via telephone, text or email for clients referred to our service. You will conduct comprehensive impact and risk assessments, provide immediate and short-term interventions, and ensure that each client receives tailored support that meets their individual needs.

Some travel through Staffordshire may be required.

As a Triage & Early Interventions Officer you will:
Conduct comprehensive impact & risk assessments for clients.
Provide tailored responses to clients' needs including information about their rights and the services available to them.
Take incoming calls and efficiently triage to other teams including domestic abuse and children & young people
Maintain accurate & confidential case management records.
Work as part of a team & collaborate with statutory & voluntary agencies to address clients' needs.

About You

Ideally you will have an understanding of the impact of crime & the criminal justice system. Experience in delivering services within a statutory, voluntary, or multi-agency setting is also beneficial.

You will need:
Strong written & verbal communication skills.
Good time management skills.
Competent IT skills, able to use generic systems.
To work effectively both as part of a team & independently
To develop & maintain partnerships with external organisations.
The ability to undertake impact & risk assessments.
Knowledge of safeguarding issues & legislation related to child protection & vulnerable adults.

Please note that as this post require police vetting, you must have lived in the UK for a minimum of three years prior to application.

Please see attached

Job Description and Person Specification for further details.

About Us

Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

At Victim Support, we're proud to celebrate diversity and create a workplace where…