Senior Business Analyst

Senior Business Analyst

Department: Insurance Retail

Employment Type: Permanent
- Full Time

Location: North West UK
- Hybrid

Compensation: £60,000 - £68,000 / year

We are looking for a technically minded Senior Business Analyst who is comfortable operating at the intersection of business analysis, systems analysis and software delivery. The successful candidate will be expected to work closely with developers, architects and product teams to understand complex systems, investigate issues, analyse application behaviour, and help shape technical solutions.

This role requires someone who is naturally curious, willing to explore source code when required, leverage AI-assisted development tools, and rapidly build an understanding of complex platforms and integrations. The ideal candidate will act as a bridge between business and technical teams, ensuring solutions are both technically feasible and aligned to business outcomes. There is also a requirement to interact with clients and CDL teams across the business.

CDL is one of the UK's leading software development houses, employing over 600 people at its campus in Stockport. It has a consistent history in the high-volume retail insurance sector. CDL has spearheaded developments in the aggregator, web and telematics space, including connected home, enrichment and self-service solutions. As a result, the company’s robust and innovative technologies have enabled its customers to thrive in the highly competitive UK insurance marketplace.

We have built a collaborative and creative culture,leveraging AI-driven solutions to enhance our products, processes and decision‑making. We pride ourselves on cultivating an inspiring working environment with our employees at the heart of our company.

In a nutshell we are the market leading software house in our industry, creating the software, websites & apps for the Insurance & Finance sector across the UK. If you were to go on a price comparison website, approximately 65% of the companies on there are our clients!

• Lead business and systems analysis activities across complex change initiatives and cross-squad programmes.
• Partner with Product Owners to shape, prioritise and refine the squad backlog in line with business objectives.
• Elicit, analyse and document business, functional and technical requirements using appropriate techniques and modelling tools.
• Work with developers, architects and stakeholders to define feasible, scalable and maintainable solutions.
• Investigate complex incidents, defects and production issues, performing impact and root cause analysis.
• Analyse system behaviour, integrations, APIs, data flows and application architecture to support solution design and troubleshooting.
• Review technical artefacts to understand system behaviour and implementation impacts.
• Break down complex business problems into well‑defined user stories and deliverable outcomes.
• Lead and contribute to solution design, design reviews and architectural discussions.
• Leverage AI-powered analysis and engineering tools to improve productivity, investigation and solution discovery.
• Facilitate Agile ceremonies and ensure work items meet agreed Definition of Ready and Definition of Done standards.
• Mentor and support analysts whilst contributing to the Analyst Community of Practice and continuous improvement initiatives.

• Extensive Business Analysis and Systems Analysis experience within complex software delivery environments.
• Strong problem‑solving skills with the ability to analyse complex business and technical challenges.
• Experience working closely with software engineering teams throughout the software development lifecycle.
• Strong understanding of application architecture, integrations, APIs, data flows and system design principles.
• Ability to investigate technical issues and perform root cause analysis across multiple systems.
• Comfortable reviewing code and technical documentation to support analysis and troubleshooting activities.
• Excellent stakeholder management, communication and workshop facilitation skills.
• Strong requirements engineering skills, including User Stories, Acceptance Criteria, BDD and Agile…