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Principal AI Architect — Customer Success & Enterprise AI
Job in
Stoke-on-Trent, Stoke, Staffordshire, EX39, England, UK
Listed on 2026-08-14
Listing for:
Genesys
Full Time
position Listed on 2026-08-14
Job specializations:
-
Software Development
AI Engineer (Applied/Software)
Job Description & How to Apply Below
Genesys is seeking a Principal AI Solutions Architect for Customer Success Professional Services in the AI & Digital Solutions group (EMEA). You will bridge customer ambition and AI transformation, partnering with strategic customers across the EMEA region to identify AI use cases, translate KPIs into actionable priorities, and deliver rapid, production‑grade AI orchestration.
You will lead reference architecture design, install process improvements, and governance to ensure secure, compliant AI
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