Senior Software Engineer, Agentic Platform

ABOUT TIDEAt Tide, we help SMEs save time and money in the running of their businesses by not only offering business accounts and related banking services, but also a comprehensive set of highly usable and connected administrative solutions, from invoicing to accounting.

Tide is transforming the small business banking market and now supports over 2 million members globally across the UK, India, Germany and France.

Using advanced technology, all solutions are designed with SMEs in mind. With quick onboarding, low fees and innovative features, we thrive on making data driven decisions to serve our mission: to help SMEs save time and money so they can get back to doing what they love.

Tide facts:

Tide is available for UK, Indian, German and French SMEsOver 2 million members across UK and India Over $300 million raised in funding

Over 2,800 Tideans globally

Recognised with Great Place to Work certification three years in a row, and among India’s Top 50 Best Workplaces in Banking, Financial Services, and Insurance in 2026

We have offices in Central London, with a member support and technology centre in Sofia, Bulgaria, technology centres in Serbia, Romania, Lithuania and Hyderabad and offices in Gurugram, New Delhi, Berlin, Paris and Luxembourg Location :
London, Bulgaria, Serbia and Lithuania ABOUT

THE ROLE Tide is hiring a Senior Staff Software Engineer to lead the architecture of our agentic platform.

You will shape the shared capabilities that allow AI systems to operate safely, reliably, and at scale across Tide. That includes context, orchestration, tool execution, trust controls, observability, and evaluation. You will participate in key build versus buy decisions, integrate external components where they accelerate us, and ensure we own the parts that matter most for Tide’s trust, data advantage, and long-term platform leverage.

WHAT YOU WILL DODefine the architecture for Tide’s agentic platform

Drive the design of shared services such as context APIs, tool layers, policy controls, and auditability

Partner with product, data, security, and engineering teams to turn use cases into reusable platform capabilities

Set standards for reliability, safety, scalability, and developer experience

Provide technical leadership across teams and unblock critical decisions

Implement cost-management and routing logic to optimize LLM spend across different providers

Design and build automated evaluation pipelines to measure agent reasoning accuracy and safety trajectories WHAT WE ARE LOOKING FORDeep experience building platform or infrastructure systems at scale

Strong judgement across APIs, distributed systems, data, and cloud-native architecture

Track record of leading complex cross-team technical problems

Experience integrating third-party platforms without losing control of core architecture

Strong understanding of reliability, security, and observability

Experience with AI platform components is valuable, but not essential

Experience in highly regulated industries (Fintech, Healthtech, etc.) where safety and compliance are core to the product is highly desirable WHY THIS ROLE MATTERS This role will help determine whether Tide builds isolated AI pilots or a reusable platform that compounds value across productivity, risk, and connectivity.

OUR TECH STACK:

Java, Spring Boot and JOOQ to build the RESTful APIs of our microservices (but we welcome people who are used to any strongly typed general purpose programming language!)Event-driven architecture with messages over SNS+SQS and Kafka to make them reliable

Primary data stores are MySQL and PostgreSQL via RDS or Aurora (we are heavy AWS users)
Docker, Terraform, EKS used by the Cloud team to run the platform

DataDog and Rollbar to keep it running

GitHub with Sonar cloud,…