Senior Platform Developer

Location: Newbury / London / Stoke-on-Trent+ Hybrid
Salary: Excellent basic salary plus bonus and Vodafone benefits
Working hours: Full time 37.5 hours per week - Monday to Friday

We believe that through collaboration and connection with our colleagues we can achieve great things. Our hybrid working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role. We don't require you to be in on specific days; instead, we ask people to come into the office 2-3 days each week, for at least 8 days per month.

You should work with your line manager to understand what their expectations are for you, your specific role and your team.

We're here to build a network the UK can count on - one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online - we think everyone deserves the same chance to stay connected, and with Vodafone Three, that future's being built - today.

We're creating more than the UK's best network. We're helping close the digital divide, empower communities and drive meaningful progress.

We believe that everyone should feel they belong. Whoever you are and whatever your story, there's space for you here. We're building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves.

You'll join a team that genuinely cares - about each other, about our customers, and about the future we're building. From day one, you'll be welcomed, valued and encouraged to bring your whole self to work.

Join us and you'll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last.

We're not just expanding connectivity; we're reimagining what a connected nation looks like. With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country.

You'll work on real challenges, with real impact, across every corner of the country. Wherever you join us, whatever your role, you'll be helping to build a future that works better for everyone.

We move at pace, because what we're building matters - and we're learning as we go. We're proud of the progress we've made, but we're just getting started.

Be part of our Business UK function, a team that are revolutionising how customers use technology and connectivity. With our extensive range of products and services, we help all kinds of organisations - from small, local businesses to multi-national corporations - unlocking the potential of new technologies, including 5G, AI and the Internet of Things (IoT).

As a Service Now Developer within the Future Tooling team, you will help build and configure a brand-new Service Now platform to meet business needs.
You will work across key Service Now modules including Customer Service Management (CSM), IT Service Management (ITSM), Field Service Management (FSM), and Strategic Portfolio Management (SPM).

The role requires experience integrating Service Now with other platforms such as Salesforce, Genesys Cloud, and middleware solutions, ideally using TM Forum integration standards.
You will be comfortable working both independently and as part of a team. Experience with in the telecommunications industry would be beneficial, along with an interest in exploring and promoting AI capabilities within the Service Now ecosystem.

• You will design, develop, and configure Service Now solutions that deliver scalable, high-quality outcomes and meet business requirements.
• You will collaborate with stakeholders to understand business requirements and translate them into effective technical solutions within the Service Now platform.
• You will ensure high standards of code quality and platform performance by following development best practices, participating in peer reviews, and adhering to governance controls.
• You will deliver reliable Service Now solutions by carrying out testing, troubleshooting issues, and resolving defects within Agile and structured delivery environments.
• You will use Service Now ITSM, FSM and SPM modules to improve operational efficiency, enhance service delivery, and drive continuous improvement across the business.

• You will have proven experience in Service Now development, including scripting, workflow configuration, and platform integrations
• You will have strong analytical…