Warehouse Supervisor

Job Summary

Job Req Number: 120423 | Time Type:
Full Time

Warehouse Supervisor – PM Shift

Stoke on Trent

14:00 – 22:00 (37.5 hours per week)

• Operational Management:
  Oversee day‑to‑day warehouse operations, ensuring efficiency, accuracy, and timely completion of tasks.
• KPIs & Performance Delivery:
  Ensure contractual KPIs are achieved or exceeded, monitoring performance daily and addressing any shortfalls.
• Customer Focus:
  Act as the first line of support for customers and DSV, handling issues proactively and ensuring on‑time, in‑full deliveries.
• Team Leadership:
  Supervise, coach, train and develop warehouse staff; manage workloads and foster a positive, engaging and safe working culture.
• Health & Safety Compliance:
  Promote a strong safety culture; ensure compliance with H&S regulations, company policies and best practices.
• Resource Planning:
  Support shift planning and allocation of resources to meet demand, including agency management where required.
• Quality Standards:
  Ensure processes and outputs meet customer and DSV quality standards; investigate and resolve operational issues.
• Reporting & Documentation:
  Maintain accurate records of performance, compliance, and customer reporting requirements.
• KPI Management & Invoicing:
  Manage location KPIs and support the accurate completion of customer invoicing processes.
• Continuous Improvement:
  Identify opportunities to streamline processes, improve efficiency and reduce costs.
• Auditing & Stock Integrity:
  Support cycle counts, audits and investigations to maintain stock accuracy.

• Proven experience in warehouse supervision within logistics or supply chain.
• Strong people management and leadership skills.
• Excellent communication and problem‑solving abilities.
• Organisational and time‑management skills with strong attention to detail.
• IT literate, with experience using warehouse management systems and Microsoft Office.
• Ability to work under pressure and deliver results against KPIs.
• Knowledge of H&S, compliance and warehouse best practices.

• Competitive salary package and the opportunity to grow within a driven and successful company, with a team of 160,000 operating in over 90 countries.
• Enhanced annual leave entitlement from your start, which increases with length of service.
• Salary sacrifice car scheme for ultra‑low‑emissions cars.
• Salary sacrifice cycle scheme.
• WeCare App for support with physical and mental wellbeing, including access to GPs for you and your dependents.
• Life Works app for access to cashback and discounts on high‑street and online brands.
• Life insurance and related probate support.

At DSV, we celebrate the diversity of our workforce and are committed to further enhancing it. We warmly welcome applications from individuals of all genders, ages, abilities, nationalities, religions and sexual orientations. Please be aware that all successful candidates will undergo necessary right‑to‑work checks and certain sites require five years’ worth of referencing and criminal record checks. We do not accept CV details from recruitment agencies unless DSV has engaged directly regarding the role requirements beforehand.