Scheduler, Administrative​/Clerical

EMS Scheduler

Dekalb County, Georgia | Full-Time

The EMS Scheduler is a full-time on-site position that is responsible for the scheduling of regular and overtime shifts for full and part-time field employees in accordance with AMR Policy and applicable Collective Bargaining Agreement(s). The position also monitors and edits timekeeping records for all non-exempt employees, processes hours worked, and, where necessary, provides Payroll with required reports and hours worked in a timely and accurate manner.

1. Workforce Scheduling

• Develop and maintain schedules for full-time and part-time field employees, including regular and overtime shifts.
• Ensure all scheduling practices comply with AMR policies and applicable Collective Bargaining Agreements (CBAs).
• Coordinate shift coverage for absences, vacations, and emergencies to maintain adequate staffing levels.
• Communicate schedule changes promptly to employees and supervisors.

2. Timekeeping & Attendance Management

• Monitor and review timekeeping records for accuracy and compliance.
• Edit and approve time entries as needed to reflect actual hours worked.
• Investigate and resolve discrepancies in time records in collaboration with supervisors.

3. Payroll Support

• Process and validate hours worked for all non-exempt employees.
• Prepare and submit accurate payroll reports within established deadlines.
• Serve as a liaison between scheduling and payroll teams to ensure timely and correct compensation.

4. Compliance & Reporting

• Maintain documentation of scheduling and timekeeping activities for audit and compliance purposes.
• Generate reports on staffing, overtime, and attendance trends for management review.
• Ensure adherence to labor laws, CBAs, and company policies regarding scheduling and pay practices.

5. Communication & Customer Service

• Act as a point of contact for employees regarding scheduling inquiries and timekeeping issues.
• Provide clear and professional communication to resolve conflicts and maintain positive employee relations.

• Strong organizational and time-management skills.
• Experience with scheduling for up to 500+ employees.
• Proficiency in scheduling software and timekeeping systems.
• Knowledge of labor laws and collective bargaining agreements.
• Ability to work in a fast-paced environment and manage multiple priorities.

• High School Diploma or Equivalent

• Proficiency with Microsoft Word and Excel
• Ability to work under time restraints
• Ability to perform mathematical and statistical calculations
• Excellent oral, written, and interpersonal communication skills

• Patient Care - We continually earn the privilege to care for our patients. It is at the forefront of everything we do.
• One Team - We respect each other and achieve together what no individual can alone.
• Innovation - We are driven to develop solutions that inspire progress.
• Vigilance - We will never waver in our commitment to safety and preparedness in the fulfillment of our duties.
• Ownership - We are accountable for what we do and take pride in how we do it.
• Citizenship - We are dedicated to being good stewards in the communities we serve.

Reports to:

Operations Manager/Operations Supervisor
Interrelationships:
Operations

Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.