Pharmacy Operations Manager

Pharmacy Operations Manager – Responsibilities

• Accountable for performing day-to-day non-clinical pharmacy operations and administrative activities where state and federal laws allow, ensuring efficient workflow and a positive patient experience.
• Operate pharmacy systems to obtain patient and drug information and process prescriptions; supervise pharmacy technicians and cashiers within company policies and legal regulations.
• Select, schedule, train, coach, and manage performance and discipline of pharmacy technicians; make decisions regarding performance management including discipline and termination.
• Engage customers by greeting them, offering assistance, resolving complaints, and answering non-clinical questions to enhance the customer experience.
• Assist pharmacists with patient registration, prescription data entry, medication preparation, counting, and verification (where allowed by law); complete patient and physician calls under supervision.
• Delegate and assign non-clinical work, ensure tasks are completed on time, and hold staff accountable for workflow.
• Prepare and file reports and records required by the company and government agencies.
• Manage core pharmacy workflow, coordinate daily schedule of activities, recommend allocation of pharmacy hours, and maintain a clean, organized, and stocked environment.
• Oversee business administrative activities and pharmacy inventory management tasks that do not require pharmacist licensure; manage annual inventory preparation.
• Drive new technology/process rollouts, champion change, and engage the team in action planning.
• Maintain security safeguards, support diversion monitoring, and report concerns that compromise pharmacy security.
• Communicate prescription errors to the pharmacist and adhere to company policies and the Continuous Quality Improvement Program.
• Process insurance claims accurately, follow up with insurance companies and providers, and participate in third-party audits.
• Analyze pharmacy financials, operational quality, and customer service; assist store and pharmacy managers.
• Manage Community Outreach Portal, coordinate off‑site immunization clinics, and build retail partnership relationships.

• High School Diploma, GED, or equivalent.
• PTCB or ExCPT certification (except in Puerto Rico).
• One year of work experience as a pharmacy technician in a retail or hospital setting.
• Fluency in reading, writing, and speaking English (except in Puerto Rico).
• Willingness to work a flexible schedule, including evenings and weekends.
• Willingness to obtain active immunization certification within 90 days of hire (except in Community Specialty Pharmacy and Health System Pharmacy locations).

• Previous people‑management or leadership experience.
• Prior experience with Walgreens and an Exceeding Expectation on the last performance evaluation.

We will consider employment of qualified applicants with arrest and conviction records. This information is being provided to promote pay transparency and equal employment opportunities at Walgreens.

Hourly: $22.50 – $31.00 per hour. The actual hourly salary within this range will depend on geography, skills, experience, and other relevant factors.

Benefits are available to eligible employees. To review benefits, please visit