Patient Reception Supervisor

About Our Company

We’re a physician‑led, patient‑centric network committed to simplifying health care and bringing a more connected kind of care. Our primary, multispecialty, and urgent care providers serve millions of patients in traditional practices, patients’ homes, and virtually through Village

MD and our operating companies.

Home

Location:

5435 Five Forks Trickum Rd, Stone Mountain, GA, 30087

As a Patient Reception Supervisor, you will facilitate day‑to‑day front office operations within the practice, including managing patient and staff interactions and maintaining a service‑based approach to issue resolution. Partnering with the Practice Manager and/or Practice Administrator, you will promote the highest standards of quality of patient care by appropriately managing patient flow. You will provide support and training to staff, encouraging their abilities to effectively address our patients’ needs and outcomes.

• Develop and implement staffing plan for shifts based on patient acuity, patient census, and available staff
• Conduct clinical staff meetings and huddles
• Ensure appropriate orientation of new employees and ongoing training and development of staff to meet changing needs and organizational demands
• Participate in the recruitment, selection, and hiring process for Patient Reception Specialist roles

• Demonstrate kindness and compassion in all patient interactions
• Serve as a resource to staff for solving clinical issues that may arise with patient scheduling or verification
• Provide continuous feedback and coaching to staff

• Promote staff education opportunities and coordinate training
• Serve as a champion to assist staff with interpreting organizational and clinical changes in a positive manner

• High School Diploma/Equivalency required
• 5 years of experience in a primary care setting
• 1 year of leadership experience

Village

MD highly values the critical role that health and wellness play in the lives of our team members and their families. Participation in Village

MD’s benefit platform includes Medical, Dental, Life, Disability, Vision, FSA coverages, and a 401(k) savings plan.

Our Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to, and does not discriminate on the basis of, race, color, religion, creed, gender/sex, sexual orientation, gender identity and expression (including transgender status), national origin, ancestry, citizenship status, age, disability, genetic information, marital status, pregnancy, military status, veteran status, or any other characteristic protected by applicable federal, state, and local laws.