Lead Patient Access Representative

Description

Patient Access Representative Lead

• - Serve as a lead resource for Patient Access team members, providing day-to-day guidance, support, and training.
• - Perform patient registration, appointment scheduling, insurance verification, and benefit validation.
• - Monitor provider schedules and patient flow to ensure efficient operations and timely access to care.
• - Assist with onboarding and training new Patient Access Representatives on processes, systems, and service expectations.
• - Support point-of-service collections and educate patients regarding financial responsibilities.
• - Review work queues and assigned tasks to ensure timely completion and follow-up.
• - Conduct quality assurance audits, including registration accuracy, insurance verification, and sliding fee scale documentation.
• - Address and resolve patient concerns with professionalism and a commitment to service excellence.
• - Collaborate with clinical and administrative teams to improve workflows and enhance the patient experience.
• - Assist leadership with monitoring departmental performance, identifying operational challenges, and implementing process improvements.
• - Ensure compliance with organizational policies, regulatory requirements, patient privacy standards, and revenue cycle best practices.
• - Act as a role model for customer service, professionalism, teamwork, and organizational values.
• - Support special projects, reporting needs, and other duties as assigned to promote operational efficiency and patient satisfaction.

• - High school diploma or equivalent; additional education or certification in healthcare administration preferred
• - Proven experience in patient registration, front-desk operations, or healthcare administration
• - Excellent organizational and multitasking abilities
• - Effective communication and interpersonal skills
• - Proficiency in electronic health records (EHR) systems and scheduling software
• - Ability to adapt to changing schedules and handle multiple priorities efficiently
• - Attention to detail and accuracy in record-keeping and transactions

Join our dynamic team committed to providing exceptional patient care and service. We offer a collaborative work environment, opportunities for growth, and comprehensive benefits to support your professional development.