Network & Infrastructure Specialist Bilingual English​/Spanish

The Network & Infrastructure Specialist is accountable for the reliability, security, monitoring, documentation, standardization, and continuous improvement of Talpa's network and connectivity infrastructure across corporate offices, retail locations, distribution facilities, and cloud-connected environments.

The role serves as the primary technical owner for LAN/WAN connectivity, SD-WAN, switching, routing, firewalls, wireless infrastructure, ISP circuits, VPN connectivity, network monitoring, and network-focused cybersecurity controls.

The Network & Infrastructure Specialist maintains technical ownership of network and infrastructure incidents from diagnosis through verified restoration. The role coordinates service providers and vendors, performs structured troubleshooting, communicates technical status and risks, validates resolution, documents changes and findings, and recommends preventive improvements.

The role works closely with the IT Operations Lead during store-impacting incidents, deployments, new-store openings, and major technology changes. The Network & Infrastructure Specialist retains technical accountability for networking and infrastructure, while the IT Operations Lead coordinates operational priority, business impact, stakeholder communication, and cross-functional execution.

This is a hands-on technical role requiring strong ownership, troubleshooting ability, documentation discipline, vendor coordination, field support, security awareness, and the ability to support critical infrastructure in a fast-paced multi-location retail environment.

The Network & Infrastructure Specialist ensures Talpa's connectivity infrastructure remains reliable, secure, resilient, standardized, and capable of supporting daily operations and future growth.

Operational Authority:
Within standards, priorities, and approved architecture established by the IT Director, the Network & Infrastructure Specialist may troubleshoot and resolve infrastructure incidents, coordinate ISP and vendor escalations, perform approved network configuration changes, organize maintenance activities, maintain technical standards and documentation, validate infrastructure readiness, and recommend network improvements. Budget commitments, policy exceptions, major contractual decisions, cybersecurity risk acceptance, and changes to enterprise architecture remain subject to IT Director approval.