Multi-Unit Team Leader
Listed on 2026-01-12
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Management
Operations Manager
Overview
Join to apply for the Multi-Unit Team Leader role at H&R Block
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Joining us as a Multi-Unit Team Leader
, you’ll provide leadership over three H&R Block tax offices. Using your people management experience and passion for helping people, you’ll lead customer-centric teams to accelerate their seasonal tax business. This role is not remote and requires in-person work. You will start a flexible part-time schedule in the fall and transition to full-time from January to April, including evening and weekend hours as needed.
Location:
in-person at multiple tax offices. This is a multi-office leadership position with travel between offices as required.
A Typical Day You’ll serve as the front-line manager responsible for leadership and development of associates, delivering an outstanding client experience, and achieving all office-related growth objectives for three tax offices.
It would be even better if you also had multi-unit people management experience in the retail, restaurant, banking, or related industry.
Responsibilities- Manage office staffing, operations, and logistics for multiple offices with support from Associate Team Leaders
- Partner with the District General Manager (DGM) to create and implement office-level growth plans and client growth targets, including developing local partnerships and managing office community involvement
- Assist DGM in recruiting and interviewing candidates for tax office associate positions
- Conduct timely performance reviews and collaborate with the Associate Relations Center to resolve associate issues and address performance concerns
- Build an engaging team environment across all offices by training and coaching associates and recognizing outstanding contributions
- Lead daily team meetings and communicate essential information to tax office associates
- Create associate work schedules across all offices and ensure accurate timekeeping and labor management for associates in all offices
- Travel between offices as required
- Prepare tax returns as needed, upon successful completion of the Income Tax Course or Tax Knowledge Assessment*
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