E-Commerce Manager

Description

Talpa Supermercados is looking for a skilled E-Commerce Manager to join our IT department in Stone Mountain. This full-time, on-site position offers an exciting opportunity to lead our e-commerce initiatives and drive digital transformation in the retail sector.

As the E-Commerce Manager, you will be responsible for strategizing and implementing innovative online marketing campaigns that enhance our customers' shopping experience. You will work closely with cross-functional teams to optimize our e-commerce platform, ensuring it meets our business goals while providing a seamless user experience. This role plays a crucial part in supporting our company's growth and adapting to the ever-evolving digital landscape.

We offer a competitive salary range of $75,000 - $95,000 annually, along with a comprehensive benefits package and opportunities for professional development.

E-Commerce Operations

• Manage day-to-day e-commerce operations, including online ordering, fulfillment, pickup, and delivery workflows.
• Ensure accuracy of online product listings, pricing, promotions, and availability.
• Coordinate with store managers and operations teams to ensure smooth order fulfillment.
• Monitor order volume, fulfillment accuracy, customer issues, and service levels.

Sales Growth & Performance

• Drive online sales growth and customer adoption of digital ordering.
• Track and analyze key performance indicators (KPIs), including:
  • Online sales revenue
  • Order volume and fulfillment accuracy
  • Customer satisfaction and repeat usage
• Prepare regular performance reports for leadership.

Customer Experience

• Ensure a positive and culturally relevant online customer experience.
• Address customer feedback, issues, and service improvements related to e-commerce.
• Align digital experience with Talpa’s brand, family values, and community focus.

Cross-Functional Collaboration

• Partner with store operations, marketing, inventory, and finance teams.
• Support promotions, seasonal campaigns, and special offers online.
• Work closely with store leadership to align digital and in-store execution.

Platform & Vendor Management

• Manage relationships with e-commerce platforms, delivery partners, and technology vendors.
• Identify opportunities to improve system functionality, efficiency, and cost effectiveness.
• Support evaluation and implementation of enhancements as the business grows.

Performance Tracking & Reporting

• Track KPIs including sales, average basket size, conversions, fulfillment accuracy, and customer satisfaction.
• Generate weekly and monthly reports with insights and actionable recommendations.

Success Metrics (First 6–12 Months)

• Established and reliable e-commerce operating process across stores.
• Consistent growth in online sales and customer adoption.
• Improved order accuracy and customer satisfaction.
• Clear reporting and visibility into e-commerce performance.
• Strong collaboration with store and operations leadership.

• Bachelor's degree in Marketing, Business, or related field.
• 3-5 years of experience in e-commerce management or digital marketing.
• Strong understanding of e-commerce platforms (Shopify, Magento, etc.).
• Proficiency in web analytics tools (Google Analytics, etc.).
• Excellent project management and organizational skills.
• Strong analytical and problem-solving abilities.
  
  Effective communication and collaboration skills.
• Experience with online advertising and social media marketing.

Preferred Qualifications

• Experience in supermarket or grocery retail.
• Experience serving Hispanic or multicultural customer markets.
• Bilingual (Spanish / English) strongly preferred.
• Familiarity with omnichannel retail or digital transformation initiatives.