Operations Associate

The Operations Associate is responsible for administrative operations. This individual must be able to exercise independent judgment, execute tasks to ensure optimal daily operational function, independently investigate, communicate, and resolve operational issues, create and execute operational procedures, anticipate needs, and demonstrate initiative in assisting the Executive Director and Director of facilities with clerical, project management, and other administrative responsibilities. The Operations Associate will be a self starter and will use reason, knowledge, and wisdom in prioritizing and performing multiple tasks.

• Create and execute operating procedures and serve as liaison with both staff and residents regarding issues related to operations.
• Serve as an integral part of operations project teams.
• Coordinate project schedules and communication with team.
• Facilitate coordination between Fireman team and outside vendors, contractors, and consultants, as appropriate.
• Prepare and coordinate correspondence, including email and physical mail, flyers, notices, voice announcements, etc. to residents and staff, keeping them informed, as needed.
• Maintain records of project work.
• Support the onsite Property Management, Facilities, and Community Life teams in coordinating the use of program areas/rooms/and temporary spaces during renovation projects.
• Coordinate with the Property Management, Facilities and Community Life teams to ensure that residents and staff are provided with needed supports and services.
• Respond to emergency situations as they relate to resident interactions in full coordination with the Fireman staff.
• Exercise independent judgment to ensure optimal daily operational function.
• Anticipate needs and demonstrate initiative in assisting the Executive Director and Director of facilities with administrative responsibilities.
• Use reason, knowledge and wisdom in prioritizing and performing multiple tasks.
• Maintain office efficiency by planning and implementing office systems, layouts and equipment procurement.
• Coordinate and schedule employee training, including in-service education.
• Process all Fireman insurance claims (auto, property, workman’s compensation, etc.).
• Maintain the upkeep of all office machines.
• Manage, distribute and track e-mail and general correspondences, bringing priority issues to the Executive Director’s attention and responding to requests as appropriate.
• Handle special projects and research as requested.
• Handle travel arrangements as necessary for executive and/or staff.
• Develop and maintain positive relationships and communication with HSL’s staff.
• Serve as Fireman point person in coordinating resolution of network and/or phone outages with the HSL IT department.
• Compose and develop professional communications, including correspondences, emails and voicemail responses, presentations, flyers, letters and notices.
• Assist with preparing for all meetings in advance, making sure agenda, materials and actions items are prepared and distributed in advance, sending out reminders, reserving meeting space, and arranging for set up, equipment, and refreshments as necessary.
• Oversee the resident run store by ordering items and taking inventory.
• Perform other related duties as required or directed.

• Commit to the organization’s core values of respect, dignity and empowerment.
• Able to form trusting relationships with residents, families, and team members.
• Work collaboratively with colleagues, both within and outside the HSL continuum.
• .Listen attentively; speak respectfully; promote an emotional connection.
• Have a can-do service mentality.
• Accept responsibility for all tasks assigned.

• Associates Degree or…