Concierge

Job Description

• Accepting deliveries and holding packages for pick-up.
• Taking elevator reservations for your move in, move out or furniture/appliance deliveries.
• Taking reservations for your exclusive Rooftop Terrace function.
• Placing courtesy telephone calls when packages arrive.
• Holding doors when applicable to assist residents with groceries, strollers, etc.
• Notifying residents of guests' arrival. (
  
  Note:
  
  This step may be bypassed if owner/residents let their guest in.)
• Greeting residents and guests according to company standards
• Maintaining ownership of the process of resolving resident and guest complaints
• Interact with all residents, showing genuine appreciation
• Promptly answer, record, and complete all resident requests, phone calls, questions, or concerns
• Assist in the scheduling of move-ins and move-outs
• Scheduling and facilitating deliveries and residents' moves.
• Monitoring surveillance cameras
• Monitoring Lobby
• Walking the premises to ensure that the highest standards are being maintained
• Facilitating realtor and potential buyer visits
• Follow all company policies and procedures, including (The William Oliver) grooming standards
• Maintain confidentiality of proprietary information and resident identification
• Enforcing safety procedures
• Logging and announcing visitors
• Comply with quality assurance expectations and standards

• 1-2 years of customer service experience, ideally in concierge field
• Pleasant, positive and professional demeanor, no visible tattoos
• Experience working with demanding clientele
• Excellent communication skills- both oral and written
• Strong Multi-tasking skills a must
• Strong ability to assess a situation, show good judgment and resolve conflicts
• Attentive to details with excellent follow-through skills
• A "people pleaser" at heart
• Display a desire to exceed expectations with every interaction
• Flexible and organized
• Able to work under pressure
• Dependable and detail-oriented
• Basic knowledge and experience with Microsoft office products and the internet
• Must be able to stand/sit for long periods of time
• Proactive and productive
• Strong customer service skills
• Initiates innovative ways to bring value to the community
• Outstanding interpersonal skills
• Must be willing to work a flexible schedule, including evenings, weekends, holidays, consistent with the needs of the property
• A strong desire to succeed and advance
• References and background check required.