Universal Banker III

Join to apply for the Universal Banker III role at Salem Five Bank
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Salem Five is a growing regional financial services organization with a rich history of over 160 years. As an independent bank, we are deeply rooted in the communities we serve and offer employees successful and rewarding careers. We have more than 30 retail banking branches throughout Essex, Middlesex, Norfolk, and Suffolk counties, with strong business banking capabilities, an Insurance division, a Wealth Management & Trust organization, and a Mortgage Company that has provided home ownership to generations of families.

We believe deeply in supporting the communities in which we reside. Donations through our Charitable Foundation or events at the branch or location level are an important part of our DNA. We are committed to businesses and organizations that help the region thrive and to our employees. Come see what we’re all about.

• Identify sales opportunities, deepen existing relationships, and grow Salem Five’s market share in the communities it serves.
• In collaboration with branch management and internal business partners, uncover needs and make referrals to cross‑sell products and services such as business loans, merchant, insurance, and investment services.
• Engage in defined sales activities to include uncovering customer needs, offering solutions, closing the business, onboarding, follow‑up, outbound calling, and recording each point of customer contact in the Bank’s system of record.
• Participate in team meetings, contribute toward branch sales goals, engage in divisional campaigns, and celebrate team successes.

• Make a personal connection with every customer.
• Uncover their financial needs through meaningful discussion and exploration.
• Make educated product and service recommendations based on expert knowledge.
• Provide financial solutions that meet the customer’s needs.
• Follow up to ensure satisfaction.

• Have a good understanding of the business of banking, including income and expense streams and portfolio of products and services.
• Be able to quickly learn all functionalities and related benefits inherent in the products and services offered by the Bank.
• Demonstrate the ability to build relationships and alliances with customers and colleagues.
• Be proficient with mobile smart phones and downloading applications, including texting, email, and application management.
• Be proficient with desktop applications such as MS Office (Excel, Word, PowerPoint, Outlook).
• Be proficient using the Internet (mobile and desktop) to search for and locate information.

• Able to quickly learn and adhere to all policies and procedures related to branch operations, including check cashing, deposit taking, settlement, account opening, debit card issuance, branch opening and closing, audit requirements, compliance requirements, vault and ATM management, and other such functions.
• Since all Salem Five retail positions require ‘universal’ branch banking skills, must have / develop a full working knowledge of both the traditional ‘sales’ and ‘teller’ functions and routinely perform both.

High school diploma, or equivalent required. Three to five years of experience in a retail or banking environment, or early mastery of Universal Banker II responsibilities. Some supervisory or management experience required. This position is a ‘key‑holder’ and is a member of the branch management team, opening/closing the branch as schedules dictate. In the absence of a Manager and/or Assistant Manager, serves as the ‘manager on duty’.

Demonstrates leadership abilities, uses sound judgement in decision‑making, and coaches junior staff members. In coordination with the Branch Manager, develops business outside the bank through active engagement in the community, attending networking events, and either jointly with internal business partners or independently conducting business calls on customers and prospects. Proven success in delivering a superior experience in a customer‑centric environment.

Salem Five requires each Universal…