Modern Apprentice - ICT Support - ABS

Job Description

Provide customer focused first and second level ICT support for ICT systems across the council, to include: desktop software and hardware; systems and applications software; server and client operating systems; data and voice communications; networking and ICT security, ensuring the delivery of all ICT Service Operations activities are in line with agreed service levels and local policies.

This post participates in a rota to cover the business hours of 07:30 - 18:00 Monday-Thursday, 07:30-17:00 Friday.

The appointee will be required to study for, gain the necessary practical experience and achieve the IT Professional SVQ Level 3 qualification. Upon achieving SVQ3, the postholder will progress to Tech Op C grade.

There is a responsibility for the post holder to demonstrate a commitment to quality service delivery through continuous improvement for the benefit of the Service and the organisation.

Fixed Term for a period not exceeding 24 months.

Please feel free to read our guidance on Requesting Reasonable Adjustments at Interview, Guaranteed Interview and how to request Alternate Formats and Communication Support

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This post is regulated work with Children and/or Protected Adults under the Protection of Vulnerable Groups (Scotland) Act 2007. The preferred candidate will be required to join the PVG Scheme or undergo a PVG Scheme update check. Where an individual has spent a continuous period of 3 months or more out with the UK in the last 5 years, an Overseas Criminal Record Check will be required.

You will be required to provide this check. A confirmed offer of employment and commencement in the post will be subject to the outcome of both these pre-employment checks being deemed satisfactory.

This post has a minimum requirement of one reference which must be your current or most recent employer, teacher or equivalent.