Administrative Support Assistant - Non-Invasive Cardiology - Advanced Specialty Care

Job Description – Administrative Support Assistant – Non‑Invasive Cardiology – Advanced Specialty Care (2602924)

Administrative Support Assistant – Non‑Invasive Cardiology – Advanced Specialty Care

At Stony Brook Medicine, an Administrative Support Assistant is a valuable member of our team, who provides administrative and executive support and has the ability to interface with all levels of management throughout the hospital. Qualified candidates will demonstrate superior patient care and possess outstanding communication skills while adhering to our high standard of excellence.

Patient Intake/Insurance Verification:
Note patient arrival and indicate in Cerner; determine if Hospital registration is required; have the patient complete all necessary paperwork; photocopy all appropriate insurance documentation; obtain authorization for the patient's test(s).

Scheduling:
Schedule inpatient and outpatient hospital testing; schedule follow‑up clinic appointments for patients in Cerner; give patients necessary instructions for their hospital ordered test(s); advise patients on the need for authorization/pre‑certification; copy all scripts that are given to the patient; follow‑up on "no-show" patients. Schedule appointments for clinic patients as needed.

Billing:
Have patients complete all of the appropriate billing forms; photocopy patient's insurance cards/forms; collect copayments, issue a receipt to the patient and log collections; collect deposits from self‑pay patients; obtain referrals and/or authorization in advance of the patient's appointment; post all cash receipts in Cerner and prepare co‑pays for pick‑up; serve as liaison to the Department of Medicine.

Administrative:
Support secretary functions as it relates to obtaining orders from physicians and respond to inquiries as necessary. Greet patients and answer telephones in assigned area and assist callers and direct calls as appropriate. Help call response for the department. Provide in‑service training for users. Maintain the day‑to‑day operation of Cerner performance workflow.

Call Center:
Manage appointment schedules and patient flow. Connect patient to Navigators/Financial Counselors to assist with financial concerns or inability to pay. Ensure accurate and timely information exchange with clinical staff. Act as a liaison between patients and other areas to ensure optimal flow and service delivery. Facilitate collaboration with all hospital and Heart Institute personnel and community hospitals.

General Clerical Duties:
Schedule clinic (new patients and follow‑ups) and testing appointments; mail new patient packets; take messages for physicians when necessary. Call patients to confirm their appointment. Ensure timely and complete capture of reports. Faxing, collating and reconciling reports. Maintain all records and patient’s files in accordance with hospital and regulatory standards.

Coverage:
Provide coverage for Non‑Invasive Cardiology – Hospital and Electrophysiology/HSC offices. Provide coverage for LVAD and Heart Failure as needed.

All other duties as assigned.

This position will require the selected candidate to provide coverage on the weekends and holidays based on the established rotation and travel to our outpatient and hospital‑based sites as needed, including Commack, Islandia, Hosital Non‑Invasive Testing, EP Hospital, and HSC Level 16.

Required Qualifications:

Associate's degree and at least 1 year of customer service and/or administrative experience or, in lieu of degree, at least 2 years of customer service and/or administrative experience. Basic computer knowledge. Strong customer service, communication, organizational and problem‑solving skills.

Preferred Qualifications:

Cerner EMR…