Director of Advising Systems & Technology

Job Title

Director of Advising Systems & Technology (2504533)

Division of Undergraduate Education, Stony Brook University

We are student‑centered departments dedicated to fostering and enhancing the ever‑evolving undergraduate academic experience. We implement and support innovative teaching, advising, and student interventions that strategically promote student success, retention and graduation. We strive to create meaningful relationships with students and value collaboration with colleagues across academic and administrative areas to ensure an inclusive and engaging environment.

• Master’s degree (foreign equivalent or higher).
• Four (4) years full‑time experience in academic advising, student success, student services, or higher education administration in a college or university setting.
• Experience leveraging technology to support student success units and improve student outcomes.
• Experience developing and implementing success, retention, and graduation initiatives on a college or university level.
• Experience managing aspects of student success technology (CRM, Degree Audit, etc.).

• Experience with EAB Navigate.
• Experience collaborating with vendors to enhance product functionality.
• Experience implementing new technologies or functionality in a higher education setting.
• Experience troubleshooting technical and functional issues with advising systems.
• Experience interacting with a diverse student population in an academic environment.

Brief Description of Duties:
The Director of Advising Systems & Technology will manage Customer Relationship Manager (CRM) and collaborate heavily with university advising offices, the Office of the Registrar, and the Division of Information Technology to ensure effective support for advising and academic success operations. Reporting to the Assistant Provost for Academic Advising, the Director will advance institutional advising priorities through effective management of advising technologies, systems, and outreach.

• Serve as system manager for CRM.
• Manage workflows and operational processes delivered through CRM, including advisor assignments, progress reports, appointment scheduling, and campaigns and communications.
• Identify new use cases for system functionality and collaborate with academic units to support student success initiatives through CRM.
• Collaborate frequently with the Office of the Registrar to ensure advising tools such as Degree Audit and Schedule Builder are accurate, user‑friendly, and reliable.
• Collaborate with the Division of Information Technology to stay up to date on processes and ensure that advising technology remains robust through system and SIS updates.
• Collaborate with Admissions and Enrollment Management to support efficient student transition into university advising systems and processes.
• Serve as primary CRM liaison to identify, communicate, and help resolve technical issues.

• Support the academic advising community in the training for CRM, Degree Audit, and other advising systems.
• In collaboration with the Assistant Provost, identify best practice expectations for technology use, and provide sufficient training and support for units to meet those expectations.
• Support the onboarding of new departments and advising units to acceptable CRM use.
• Partner with the Office of the Registrar and Division of Information Technology to ensure effective and up‑to‑date tutorials and training materials for both advisors and students related to advising technology.

• Serve as institutional liaison to CRM vendor and chair advisory group.
• Work regularly with vendor to ensure effective technical and functional support.
• Communicate institutional needs and use case ideas to vendor to support system enhancements.
• Stay current on trends in advising technology and identify new appropriate tools to support student success.

• Engage in consistent assessment and evaluation of advising systems and technology to ensure effectiveness.
• Key assessment metrics will include campus adoption and utilization, student and staff…