Patient Advocate - Day Shift - Includes Weekend

Position Summary

At Stony Brook Medicine, under direction of the Director of Patient Advocacy, the Patient Advocate will work in the Patient Advocacy department and will serve as a liaison among patients, families, visitors, and the healthcare team to ensure patient rights are supported and questions and concerns are addressed promptly. This role focuses on fostering trust, facilitating communication, and improving the patient’s experience through effective communication and collaboration.

The Patient Advocate will round in the Emergency Department, participate in committees and process improvement initiatives, and maintain accurate documentation to drive change.

• Facilitate resolution to expressed concerns, answer questions, and honor requests or recommendations.
• Respond to suggestions and compliments submitted by patients and provide positive reinforcement to involved staff.
• Serve as a liaison between patients, families, hospital and medical staff.
• Advocate for patient’s rights.
• Serve as a resource by providing information for the patient regarding organizational services and resources.
• Offer assistance by fostering a collaborative relationship with the healthcare team, the patient and the family.
• Utilize a variety of interpersonal, communication, problem solving and negotiation skills to identify, validate, and resolve patient’s concerns.
• Initiate appropriate documentation to address the concerns of the patient and provide critical assistance and consultation to ensure issues are elevated to appropriate channels to expedite resolution when needed.
• Maintain database tracking all complaints, grievances, compliments.
• Participate on committees, work groups, and/or process improvement teams that improve patient experience by providing feedback from the patient to the organization.
• Facilitating resolution to expressed concerns, answering questions, and honoring requests or commendations.
• Participate on committees, work groups, and/or process improvement teams that improve patient experience by providing feedback from the patient to the organization.
• Rounding on Emergency Department patients in both waiting room and treatment areas.
• Provides resources to help patients and families and others to help understand the operations of SBUH ED

Bachelor’s degree and at least 2 years of hospital environment experience with demonstrated history of working with patients. Proven success applying a team approach to resolving issues or accomplishing goals. Proficiency with Microsoft applications.

Emergency Department or Inpatient environment experience. Previous Patient advocacy experience. Social work education and/or experience in a hospital and/or healthcare environment. Bilingual in English and Spanish. EMT experience.

Resume/CV should be included with the online application.

This position will remain posted until filled or for a maximum of 90 days. An initial review of all applicants will occur two weeks from the posting date. Candidates are advised that for full consideration, applications must be received before the initial review date (within two weeks of the posting date). If within the initial review no candidate was selected to fill the position, additional applications will be considered;

however, the posting will close once a finalist is identified, and at a minimum, two weeks after the initial posting date. Please note that if no candidate is identified and hired within 90 days from initial posting, the posting would close for review and possibly reposted at a later date.

• Stony Brook Medicine is a smoke free environment. Smoking is strictly prohibited anywhere on campus, including parking lots and outdoor areas on the premises.
• All Hospital positions may be subject to changes in shift days and shifts as necessary.
• This position may require the wearing of respiratory protection, which may prohibit the wearing of facial hair.
• This function/position may be designated as “essential.” This means that when the Hospital is faced with an institutional emergency, employees in such positions may be required to remain at their work…