Senior Student Support Associate

Job Description - Senior Student Support Associate (2603414)

Senior Student Support Associate

We, the Division of Student Affairs, are a student-focused organization that aims to empower student success and support personal development. We act daily to create, enhance, and sustain a culture of respect and inclusion in the workplace, focusing on equity and justice in its many forms, including racial, social, and environmental justice. We intentionally and relentlessly pursue excellence through introspection, vulnerability, empathy, compassion, learning, and courage.

We value our internal and external partnerships as vital drivers of the ambitious goals we pursue. We celebrate and take pride in the following:

• Named one of the “Most Promising Places to Work in Student Affairs” by Diverse Magazine.
• Serving a highly diverse student body (  for more information).
• Leading the way as the #1 ranked institution in the AAU and #3 of all colleges and universities nationally in fostering our students' social mobility.
• Awarded multiple distinctions including philanthropic awards and research grants in experiential learning and career development, voter engagement, student engagement, health and wellness practices, and quality of residential life.

(as evidenced by an attached resume):

Bachelor's degree (foreign equivalent or higher). Three (3) years of progressively responsible full-time experience in student support, student affairs, case management, crisis intervention, behavioral intervention, counseling support services, social services, or a related field. Experience assessing complex situations, identifying appropriate next steps, and connecting individuals with relevant resources and support. Experience responding to urgent situations while exercising a high degree of independent judgment.

Experience working with a diverse student population.

Master's degree (foreign equivalent or higher) in higher education administration, counseling, social work, psychology, public health, healthcare administration, student affairs, or a related field. Additional years (4+) of progressively responsible full-time experience in student support, student affairs, case management, crisis intervention, behavioral intervention, counseling support services, social services, or a related field. Experience supporting individuals following hospitalization, psychiatric hospitalization, medical withdrawal, leave of absence, or other significant disruptions.

Experience working with interdisciplinary teams.

The Senior Student Support Associate plays a crucial role as a team member on the Student Support Team and Family Services and Support. This position is a non-clinical student support role. The successful candidate will possess advanced knowledge and experience in crisis response, student support, behavioral intervention, and case management. This position does not provide psychotherapy, mental health treatment, or clinical counseling services.

The incumbent is responsible for engaging, supporting, and empowering undergraduate and graduate students in order to help maximize their Stony Brook experience and prepare them for success both on and off the campus. Therefore, the selected candidate must demonstrate a very high level of care, discretion, and support for the safety and well-being of each student in our community. It will also be necessary for the selected candidate to have experience working with a diverse student population.

The selected candidate will also have excellent customer service and interpersonal skills, exercising strong organizational and time-management skills with an exceptional attention to detail. Essential for this role is the adeptness to work independently as well as part of a team with a collaborative approach to problem solving. Given the high level of multiple, independent and oftentimes urgent decisions that will be required of this position, having strategic and analytical thinking skills with an ability to solve problems and make effective decisions is imperative for this role.

The incumbent plays a crucial role as a team member within Student Health, Wellness & Prevention Services. In this capacity, they collaborate with other team members to collectively contribute to the overall functioning and effectiveness of the services provided. This involves actively participating in team meetings, sharing insights, and engaging in collaborative…