Assistant General Manager

King's Pointe Resort, in Storm Lake, IA, is currently accepting applications for a Resort Assistant General Manager. This position is considered a full-time, salaried role that will report directly to the General Manager at the resort. Ideal candidates will have previous leadership and training experience, self-motivated, ability to work independently, reliable, previous experience in the hospitality industry and ability to work as the business demands including nights, weekends, and holidays.

The Assistant General Manager/Resort Operations Manager responsibilities may include, but are not limited to:

• Daily responsibilities may include or serve at the back up to the property accountant on:
  Daily deposits;
  Daily audit summary;
  Change orders; purchasing;
• Review and follow up of any guest and/or employee incidents in General Manager’s absence;
  Review and follow up of any guest complaints including responding to any guest complaints (i.e. apology letters, follow up telephone call, etc.) communicated to the brand’s directly; monitoring and working with housekeeping; supervising front desk staff and monitoring reservation pick up and rate strategies in order to maximize revenues.
• Supervising front desk including working a desk shift, as needed.
• Monitoring and assisting Executive Housekeeper with establishing and maintaining set par levels for housekeeping. Assisting with ordering housekeeping and laundry cleaning supplies, as needed.
• Collaborate closely with the F&B Manager, Restaurant Manager, to oversee day-to-day operations, training and development, specials and hours of operation with approval from General Manager and S&L Hospitality;
• Back up to Accounting and Front Desk’s Monthly responsibilities include but are not limited to:
  Assisting with month end procedures and any other action items as identified and required by the accounting team;
• Personally adhere to all policies and procedures as identified within the employee handbook and S & L Hospitality guidelines. Maintains overall “Confidentiality” of information as it relates to the brand, S & L Hospitality and ownership.
• Alternate “On Call” weekends with General Manager or participate in Manager on Duty program, if applicable.
• Participate in the annual operational budget development with primary responsibility of creating the day-by-day budget projections by market segment (projected rooms sold, ADR and revenues).
• Responsible for developing and submitting a rolling 90-day forecast each month. Once approved by the General Manager, 90-day forecast should be submitted to the Director of Operations.
• Ensures that all rate plan and code configurations are created and tracked in a timely fashion and per brand standards.
• Focus on achieving all guest satisfaction and/or customer service goals as well as any quality of product goals as required by the brand and/or the management company. Assist with teaching and training of staff to use basic guest resolution techniques and skills. Review brand satisfaction surveys, scores, etc.
• Assist General Manager with ensuring that the hotel is following all OSHA standards and maintaining SDS binders in each department that is responsible for handling chemicals.
• Participate in quarterly Safety Committee meeting as requested by the hotel General Manager.
• Follow all safety and security related guidelines and practices as required by the management company and/or the brand. Participate in any safety related training programs throughout the year (i.e. Haz Com, Blood Borne Pathogens, Emergency Evacuation, etc.) as required by the brand.
• Cross train in all departments and facets of the hotel in order to become familiar with entire hotel operation and to enhance potential personal growth opportunities within the hotel…