Field Service Technician

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Empowering Businesses. Enabling Success. At Visual Edge IT, we help organizations nationwide harness the power of technology to work smarter, stay secure, and grow stronger. With more than two decades of experience and a team of over 1,000 technology professionals, we build partnerships that go beyond service contracts.

Visual Edge IT is seeking a skilled Field Service Technician to join our growing team. This field‑based position is responsible for the maintenance, troubleshooting, and repair of office technology—including copiers, printers, and related equipment—while delivering exceptional service to our clients. The role requires both technical expertise and strong customer‑service skills, ensuring maximum equipment uptime and client satisfaction. A company vehicle is provided, and comprehensive training will set you up for success.

• Maximize equipment uptime by responding quickly and completing effective, efficient repairs.
• Perform preventive maintenance and ensure proper functioning of copiers, printers, and related devices.
• Diagnose technical issues using customer feedback, electronic data, and observations.
• Maintain a high level of customer satisfaction through clear communication and dependable service.
• Partner with clients, sales teams, and internal staff to meet deadlines and ensure smooth operations.
• Accurately complete service documentation, including parts usage, call closures, and meter readings.
• Provide feedback to improve processes and support continuous improvement efforts.
• Some travel is required.

• 1+ years of industry experience is preferred.
• Mechanical and electrical aptitude with proven troubleshooting skills.
• Prior experience servicing office equipment such as copiers and printers preferred;
  Xerox, Ricoh, Kyocera, or HP experience a plus.
• Strong customer service and communication skills.
• Knowledge of basic networking and computer systems.
• Ability to lift and carry 50 pounds regularly, and occasionally up to 100 pounds.
• Valid driver’s license and insurability (company vehicle eligibility based on driving record).

• Competitive pay, PTO, and seven paid holidays per year.
• Work‑life balance initiatives and flexible scheduling options.
• Medical, HSA, Dental, Vision, short‑term and long‑term disability, voluntary life insurance, employee assistance program, and wellness programs.
• $25k life insurance policy at no cost.
• 401(k) program with 100% match on the first 3% of employee contributions and 50% match on the next 2%.

Visual Edge IT is an Equal Opportunity Employer. Discrimination and harassment of any kind based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, genetic information, marital status, age, status as a protected veteran, status as an individual with a disability, or any other applicable legally protected characteristics are prohibited.

VEIT participates in the E‑Verify Employment Verification Program.