Team Leader, Management

Overview

At our Stornoway branch, we deliver exceptional service and build lasting customer relationships. We’re committed to creating a supportive, people-focused culture where colleagues thrive, contribute, and grow. We’re now seeking a motivated Team Leader to support the Branch Manager in driving performance, coaching teams, and ensuring customer excellence every day.

As a Team Leader, you’ll be a key leader within the Stornoway branch — leading by example, developing your team, and ensuring operational goals are met. You’ll champion our values, provide first-class customer service, and support continuous improvement in a fast-paced environment.

• Lead, support and coach the branch team to deliver high performance and excellent customer service.
• Drive achievement of branch operational targets and key performance indicators.
• Assist the Branch Manager with daily operational oversight and decision-making.
• Foster a positive, inclusive work environment that encourages learning and engagement.
• Support recruitment, onboarding and development of new team members.
• Manage performance issues and provide constructive feedback.
• Ensure compliance with company standards, policies and procedures.
• Act as a visible role model for service excellence and company values.

• Has strong leadership and people management skills.
• Thrives in a busy, customer-focused environment.
• Communicates clearly and builds positive working relationships.
• Is confident coaching and developing others.
• Can prioritise effectively and adapt to change.
• Has previous experience in a supervisory or team leader role (preferably in a branch or retail environment).