Project Manager, Telecoms Engineering, Technical Support

Title: Project Manager (PSAP)

Department: Operations Engineering

Revision Date: 11/25/2025

FLSA: Exempt

Level: P4

Rate of Pay: $74,000 - $108,000 USD

Company Overview: Comtech Telecommunications Corp. is a leading global technology company providing terrestrial and wireless network solutions, next‑generation 9‑1‑1 emergency services, satellite and space communications technologies, and cloud‑native capabilities to commercial and government customers worldwide. Our culture of innovation and employee empowerment fuels customer success. With facilities across the United States and internationally, Comtech leverages its global presence, technological leadership, and eons of experience to build the world’s most innovative communications solutions.

For more information, visit

Position Summary: We are seeking a highly motivated professional to serve as a critical liaison between the operational team that supports the Next Generation 9‑1‑1 (NG9‑1‑1) system and Massachusetts 9‑1‑1 call center management workforce. This role will build strong working relationships, ensure clear communication, and support successful deployment of advanced 9‑1‑1 technologies. By bridging Comtech teams and public safety professionals, the NG9‑1‑1 Liaison will drive innovation, enhance operational readiness, and sustain reliable emergency response services to the public.

The position requires 25%–50% travel within Massachusetts and a personal vehicle with mileage reimbursement.

• Act as the central point of contact between the NG9‑1‑1 vendor and 9‑1‑1 call centers, ensuring consistent, clear, and timely communication.
• Build and maintain professional relationships with call center managers, supervisors, and staff to foster trust, collaboration, and cooperation.
• Facilitate deployment and integration of new NG9‑1‑1 technologies by coordinating between technical vendor teams and operational call center personnel.
• Monitor project timelines, identify potential issues, and assist in problem‑solving to ensure smooth transitions and minimal service disruption.
• Communicate complex technical information in a way that is understandable and actionable for 9‑1‑1 center leadership and staff.
• Provide feedback from call centers to the vendor to help shape product enhancements and ensure operational needs are met.
• Support training, change management, and adoption of new technologies, helping call centers maximize the benefits of NG9‑1‑1 solutions.
• Participate in meetings, workshops, and testing activities as required to represent both company and call center perspectives.

• Strong interpersonal and communication skills with the ability to build trust and maintain professional relationships across diverse teams.
• Experience in public safety, 9‑1‑1 operations, telecommunications, or related fields preferred.
• Ability to translate technical information for non‑technical audiences.
• Strong organizational and problem‑solving skills.
• Flexibility to work day and evening hours as needed to support call center operations and project demands.

• Bachelor’s degree in communications, public safety, project management, or a related field preferred, or equivalent work experience.

Comtech Telecommunications Corp. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.