Project Manager, Technical Support

COMTECH TELECOMMUNICATIONS

Title: Project Manager (PSAP)

Department: Operations Engineering

Revision Date: 11/25/2025

FLSA: Exempt

Level: P4

Rate of Pay: $74,000 - $108,000 USD

Comtech Telecommunications Corp. is a leading global technology company providing terrestrial and wireless network solutions, next-generation 9-1-1 emergency services, satellite and space communications technologies, and cloud-native capabilities to commercial and government customers around the world. Our unique culture of innovation and employee empowerment unleashes a relentless passion for customer success. With multiple facilities located in technology corridors throughout the United States and around the world, Comtech leverages our global presence, technology leadership, and decades of experience to create the world's most innovative communications solutions.

For more information, please visit

We are seeking a highly motivated professional to serve as a critical liaison between the operational team that supports the Next Generation 9-1-1 (NG9-1-1) system and Massachusetts 9-1-1 call center management workforce. This individual will play a critical role in fostering strong working relationships, ensuring clear communication, and supporting the successful deployment of advanced 9-1-1 technologies. By bridging the gap between Comtech teams and public safety professionals, the NG9-1-1 Liaison will help drive innovation, enhance operational readiness, and support the ongoing mission of delivering reliable emergency response services to the public.

This position will require 25%-50% travel within the Commonwealth of Massachusetts. The person in this role will need to provide their own vehicle and will be compensated with mileage reimbursement.

• Act as the central point of contact between the NG9-1-1 vendor and 9-1-1 call centers, ensuring consistent, clear, and timely communication.
• Build and maintain professional relationships with call center managers, supervisors, and staff to foster trust, collaboration, and cooperation.
• Facilitate the deployment and integration of new NG9-1-1 technologies by coordinating between technical vendor teams and operational call center personnel.
• Monitor project timelines, identify potential issues, and assist in problem-solving to ensure smooth transitions and minimal service disruption.
• Communicate complex technical information in a way that is understandable and actionable for 9-1-1 center leadership and staff.
• Provide feedback from call centers to the vendor to help shape product enhancements and ensure operational needs are met.
• Support training, change management, and adoption of new technologies, helping call centers maximize the benefits of NG9-1-1 solutions.
• Participate in meetings, workshops, and testing activities as required to represent both company and call center perspectives.

• Strong interpersonal and communication skills with the ability to build trust and maintain professional relationships across diverse teams.
• Experience in public safety, 9-1-1 operations, telecommunications, or related fields preferred.
• Ability to translate technical information for non-technical audiences.
• Strong organizational and problem-solving skills.
• Flexibility to work day and evening hours as needed to support call center operations and project demands.

• Bachelor's degree in communications, public safety, project management, or a related field preferred, or equivalent work experience.

Comtech Telecommunications Corp. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.