Systems Automation Coordinator

SUMMARY OF JOB

The purpose of this position is to coordinate systems automation technologies for the electric distribution system, water distribution system, wastewater collection system, wastewater treatment facility, and administrative technical systems under the management of Stoughton Utilities. Current automation technologies include Supervisor Control and Data Acquisition (SCADA) systems for electric, water, and wastewater; an Outage Management Systems (OMS); and various other technologies, scripts, and programming.

This position will configure, maintain, and support current automation systems, including applications and hardware, and participate in the strategic planning and design of new automation platforms and technologies, with a focus on cybersecurity. This position is also responsible for the coordination of a variety of technical planning tasks from project preparation through completion, including software platform upgrades, security upgrades, control upgrades at existing electric, water, and wastewater facilities, and more.

This position will begin after 1/1/2026.

• Maintains the electric and water/wastewater Supervisory Control and Data Acquisition (SCADA) systems. Configure, program and deploy SCADA hardware and software components, including Human Machine Interfaces (HMIs), Programmable Logic Controllers (PLC), remote terminal units (RTU), real-time automation controllers (RTAC), and all associated communication protocols. Maintains web platforms, alerting and notification system interfaces, operating and archive databases, and server operating systems.
• Maintains the Stoughton Utilities Outage Management System (OMS). Creates outage call and job workflow assignments and automation, customer-facing maps and outage entry interfaces, text-messaging interfaces and response automation, and outage statistical reports. Updates modeled distribution system status to reflect temporary as-built conditions. Maintains web platforms, mobile system interfaces, operating and archive databases, and server operating systems.
• Monitors, triages, and troubleshoots SCADA and OMS alarms and events, and works with field employees to confirm and resolve system and device issues. Maintains SCADA points, tags, setpoints, limits, and alarm configurations.
• Coordinates automation system maintenance projects, including system upgrades and improvements, security upgrades and patches, remote facility networking projects, mobile communication systems, and new system integrations.
• Collaborates with other utility divisions to coordinate automation equipment maintenance efforts at wells, electric substations, water towers, sanitary lift stations, and the wastewater treatment facility, including motor controls, and electric regulator and recloser control panels.
• Develops automation system documentation, including system configurations, network diagrams, and operational procedures. Maintains change logs and reports system changes to the SCADA & OMS teams.
• Provides automation system end-user training to utility operators. Works with end-users and utility management to solicit feedback on system performance, functions and features, and develops short and long-range system improvement plans to incorporate received feedback. Provides training to field employees on use of mobile systems.
• Assists the Education & Outreach Coordinator in preparing public education materials related to OMS and participates in outreach efforts.
• Maintains utility cybersecurity protection efforts and secures data network systems by maintaining system access, monitoring, control, and evaluation procedures; testing disaster recovery policies and procedures; monitoring network input and output; and reviewing application and performance logs.
• Assists in the maintenance of all Stoughton Utilities information and operational technology systems, including internal and customer-facing software solutions, data networking and communications systems, server and desktop computing hardware and peripheral devices, databases, backup systems, mobile device management, and user account management.
• Collaborates within the Technical…