Service Advisor

Job Details:

Job Location:

Marhofer Chevrolet - Stow, OH 44224, Salary Range: $60,581.00 - $ Salary,

Job Purpose:

• Greet customers and assess vehicle concerns.
• Write detailed repair orders and provide cost estimates.
• Review multi-point inspections and coordinate with technicians and parts.
• Provide proactive status updates to customers.
• Resolve customer concerns promptly and professionally.
• Promote service specials and maintenance plans to enhance customer satisfaction.
• Ensure seamless communication between customers and the service department.
• Drive customer service initiatives and maintain high levels of customer satisfaction.
• Upsell maintenance services and manage high-volume service drives efficiently.

• High school diploma or equivalent (GED) required.

• Associate's degree in Automotive Technology, Business, or related field preferred.

• Prior customer service experience required.
• Automotive service, retail, or hospitality background with strong communication and problem-solving skills.

• 1-2+ years of dealership service advisor experience with a proven record of driving CSI.
• Experience in upselling maintenance services and managing high-volume service drives.

• Strong communication, active listening, and customer service skills.
• Ability to write accurate repair orders and multitask in a fast-paced environment.
• Ability to explain technical repairs clearly.
• Valid driver's license required.

• Experience with dealership management systems (CDK, Reynolds & Reynolds).
• Familiarity with manufacturer warranty processes.
• Knowledge of multi-point inspections and service upselling techniques.