Customer Service Representative

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Customer Service is the critical link to strong communications between the sales field and Vontier corporate offices. You will provide the infrastructure that supports our franchised distributors, District Managers, Regional Managers, and commercial customers by providing correct product information, pricing, and product availability. You will inform the field of daily customer service promotions along with providing them with error‑free orders.

• Assist our franchised distributor customers in automotive tool selection, toolbox selection, troubleshooting, price and availability, technical specifications, and ordering.
• Handle all inbound calls from our internal and external sources, giving price and availability, part numbers, application assistance, troubleshooting, and basic credits.
• Provide technical support concerning information and specifications for products provided in our Matco Tools catalog and catalogs of our other suppliers.
• Provide features and benefits to our franchised distributors on our commissioned daily sale items.
• Perform suggestive selling of Matco product line through programs such as deep discounts, close‑out items, and volume buy in conjunction to meeting individual and departmental sales goal initiatives.
• Input orders utilizing internal ordering software systems.
• Work cross‑functionally with subject matter experts to resolve open questions.
• Other responsibilities as assigned.

• High school diploma or GED equivalent.
• Must be able to work 9 am‑5:30 pm EST Monday‑Friday.
• ASE certification, automotive experience, tool experience, or related trade school degree a plus.
• On‑the‑job experience working with general automotive mechanics a plus.
• 1+ year of call center experience or equivalent experience in dealing with customers.
• Suggestive sales experience.
• Bilingual – must be fluent in Spanish (interpret/document).

• Basic use of PC and keyboard.
• Effective verbal and written communication skills – must be able to fluently speak Spanish.
• Ability to interpret customer issues and translate issues into resolution while maintaining a positive attitude.
• Ability to empathize with customer concerns while maintaining a professional demeanor.
• Ability to learn quickly on the job.
• Ability to multi‑task in a fast‑paced office environment.
• Ability to answer calls as a primary function of the position.
• Ability to perform suggestive sales.

• Premium suite of health and wellness programs, including medical, dental, vision, disability, and life insurance.
• Programs for family planning (Maven Clinic), managing diabetes (Livongo), coverage for women's health, support for adult and elder care, paid parental leave.
• Generous 401(k) plan with matching company contributions.
• Paid time off up to 120 hours, 12 paid holidays (including 4 floating holidays) per year, and paid sick leave.
• Annual bonuses/incentives (depending on position).
• Immediate company benefits (medical, dental, vision, life, etc.).
• 401(k) defined contribution after 1 year of service.
• High level of employee engagement.
• Walking path and gym equipment onsite.
• Food trucks on site during the summer.
• Dress for your day – everyday casual/jeans.
• Employee discounts.
• 15 days vacation + 4 floating holidays + 8 paid holidays.
• Paid maternity & paternity leave.
• Tuition reimbursement.
• Student loan payment assistance.
• Hybrid work environment (2 days remote).
• Annual Day of Caring for employees to volunteer.
• Discounts on tools.
• Annual team building events.

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Sick leave amount may vary based on state or local laws applicable to the applicant’s geographic location. The Company reserves the right to modify this information at any time, subject to applicable law.

Vontier companies are equal employment employers and evaluate qualified applicants without regard to race, color, national origin, religion, ancestry, sex (including pregnancy, childbirth and related medical conditions), age, marital status, sexual orientation, gender identity or expression, and other characteristics protected by law.