Field Service Technician; Seaming

Apply for the Field Service Technician (Can Seaming) role at BW Packaging

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BW Packaging is driving performance at the intersection of people, technology, and customer care. As part of the privately held Barry Wehmiller family, we unite a global team of packaging experts with a clear purpose:
People Who Care, Building Solutions that Perform. We take on our customers’ toughest challenges as our own—delivering both innovative and enduring solutions that set the standard for value and performance. Our strength comes from our people and the power of our brands—trusted names in packaging that are known worldwide for engineering excellence, application expertise, and lifetime commitment to customer success. Truly Human Leadership guides our belief that exceptional business results and profound respect for people together provide the foundation of enduring success.

We are committed to forging lasting partnerships with our customers, earning their trust through integrity, expertise, and execution. With our full range of packaging solutions and long‑term partnership and service, we help customers achieve operational excellence today while building the future of packaging together.

The Field Service Technician is responsible for providing installation, commissioning, troubleshooting, repair, and customer training on BW Packaging’s Angelus/Continental/V‑Series Can Seamer equipment. This role supports our global beverage, food, and craft markets and plays a critical part in ensuring customer uptime, equipment performance, and long‑term product‑line success. This is a high‑impact position supporting one of the company’s most strategic and revenue‑generating product lines.

• Perform installation, start‑up, testing, and commissioning of new can seamer equipment.
• Diagnose mechanical, electrical, and operational issues on installed machines and implement corrective actions.
• Conduct on‑site audits, PMs, rebuilds, and changeovers to maintain peak machine performance.
• Complete seam setup, measurements, and adjustments in accordance with Angelus/Continental/V‑Series Can Seamer specifications.
• Support customers with machine optimization, operational guidance, and best practices.
• Provide accurate documentation, service reports, timesheets, and expense submissions in D365 (or current system).

• Serve as the primary technical contact for assigned customer accounts.
• Deliver on‑site and remote troubleshooting with a focus on fast response and high customer satisfaction.
• Train customer operators and maintenance personnel on machine operation, sanitation, change parts, and basic troubleshooting.
• Escalate issues appropriately when engineering or product development support is required.

• Work closely with Product Line Leaders, engineering, training, manufacturing, and sales teams.
• Assist in developing service bulletins, SOP updates, and continuous improvement recommendations.
• Participate in ride‑alongs, in‑house machine builds, pilot tests, and training of new FSRs.

• Follow all company safety requirements, customer site rules, and OSHA standards.
• Ensure machines are left in a safe, compliant, and fully operational condition after service work.

• 3+ years of field service, maintenance, or industrial machinery experience.
• Strong mechanical aptitude; ability to read blueprints, schematics, and technical documents.
• Experience with canning lines, seaming equipment, food/beverage machinery, or high‑speed automation preferred.
• Ability to diagnose complex mechanical issues with minimal supervision.
• Strong communication and customer‑facing skills.
• Valid passport and ability to travel domestically and internationally.
• Ability to work independently in a remote/field environment.
• Angelus/Continental/V‑Series Can Seamer experience (setup, teardown, tooling, seam evaluation).
• Understanding of double‑seam integrity requirements, tooling changes, and seam analysis.
• Electrical/PLC fundamentals (basic troubleshooting, sensors, drives) a plus.
• Experi…