Systems Administrator

THE ROLE The Systems Administrator specializes in overseeing the computer system operations  primary responsibilities revolve around monitoring the performance of all software and hardware, installing servers, configuring systems, and making sure every technical aspect is running smoothly.

Responsibilities include, but are not limited to:

Assist or lead end-to-end implementation of technology projects, along with end-user training

Manage ISP, MSP and vendor (Xerox, TTG, Vector Security) activities through ticket tracking, scheduling, responding to alerts and follow-ups.

Manage downtime execution (communications, coordinate activities, manage operational steps during maintenance windows)
Responsible for the installation and support of the company’s IT assets (servers, handheld scanners, phones, desktops, laptops, printers and mobile devices, etc.)Implement and assist with network configuration changes (IP addressing, subnets, VLANs, Meraki switch configurations)
Administer network access points, switches, assist with firewalls, cabling infrastructure, etc.

Troubleshoot networking errors; STP, CRC, circuit drops, intermittent latency, etc.

Perform on-prem and virtualized Windows server and NAS patching, health checks

Administer AWS platform; EC2 patching, Work Spaces, integrations and operational support (analytics, backup restoration, IAM, VPC)
Manage backup operations using Veeam Backup & Replication; job monitoring, backup validation, quarterly restore testing

Manage SAP-Alerts and operations (with vendor support), user account administration

Manage Intune, Autopilot, Datto (deployment, patching, upgrades)
Monitor and maintain UPS systems, environmental systems (Room Alert)
Provide user account, group and licensing administration across multiple technology platforms, including SaaS platforms (Adobe, Hub Spot, Smart Sheets), during entire user lifecycle (onboarding, maintenance, offboarding)
Manage Entra , on-prem AD, Group Policy, SSO, MFA; security minded first approach

Manage Microsoft cloud services 365 – Exchange (distribution lists, shared mailboxes), One Drive, SharePoint, Teams, Power BI (workspace administration, dataset refresh support, access and permissions)
Troubleshoot authentication and access issues

Manage digital signage platform (Yodeck)
Manage MDM (SOTI)
Administer unified communications services (provisioning Teams phone numbers), camera systems, badge access, etc.

Maintain a high level of professionalism and confidentiality with all data and personnel

Maintain a high level of attention to detail, proactive assertiveness, and enthusiasm

Maintain accurate documentation, diagrams, and operational procedures

Attend a variety of meetings, conferences and workshops as required

Provide remote support for plant infrastructure, with on-site support as required

Actively participate in service desk operations; request, incident, and escalation support as needed throughout the organization (local and remote)
Prepare, configure, and ship laptops and workstations to onsite and remote facilities.

Proactively evaluate user support issues and identify areas requiring training

Continuous improvement of systems/services and the development of standard practices and procedures

The Candidate Professional Qualifications5+ years’ experience in a Systems Administrator role or equivalent combination of relevant education and experience.

Deep knowledge of VMWare, AWS, Windows Server & Azure Proven track record in supporting and working in 24/7 manufacturing environments across multiple time zones

Strong customer service skills with a focus on delivering the best outcome for the business and customers

Excellent written communication skills, with the ability to produce and maintain technical documentation

Strong verbal communication skills, with an ability to communicate highly technical information to non-technical audiences

Excellent attention to detail and ability to manage multiple tasks; prioritize work on multiple service tickets & projects in high-paced environment to meet or exceed customer expectations

Excellent troubleshooting and analytical skills to solve problems using technical expertise and research in complex environments

This position requires being part of a contact phone tree outside of normal business hours to support service issues, emergency or maintenance tasks

Ability to work independently and with a team Strong working knowledge of operating systems (Windows 11, 2016 or later)
Strong working knowledge of other software packages…