Installation Technician

About Media Net AV

Media Net AV is a dynamic, innovative company providing professional audio, video, and lighting solutions. We are dedicated to fostering a collaborative, supportive work environment where team members are valued and encouraged to grow. At Media Net AV, you’ll be part of a team that delivers exceptional service and cutting‑edge technology to clients, making a real impact in the AV industry.

The Installation Technician plays a key role in supporting installation projects, training clients post‑installation, and providing ongoing support as they use AV systems. This position involves hands‑on installation tasks, technical configuration, and a commitment to customer satisfaction and quality service.

• Installation:
  • Conduct on‑site technical reviews before installation to create custom training guides for clients, including churches and businesses.
  • Review system designs and Statements of Work (SOWs) for project preparation.
  • Program system components, particularly Q‑SYS and IP products, as part of the installation setup.
  • Configure rack enclosures, cable management, and equipment as per system design at Media Net AV’s office.
  • Assist with cable scheduling, planning, and on‑site installation tasks to ensure project accuracy.
• Q‑SYS Design and Integration:
  • Develop and review Q‑SYS system designs, ensuring each component is well‑integrated within the overall system.
• Design & Review:
  • Thoroughly review system designs for functionality and accuracy, preparing documentation and configurations based on design analyses.
• Schematics & Cable Scheduling:
  • Create detailed project schematics and cable schedules to document cable paths and connections accurately.
• Training:
  • Provide comprehensive system training to clients, including detailed checklists and troubleshooting resources for ease of use.
  • Offer hands‑on training and on‑site assistance as needed.
• Customer Support:
  • Respond to client inquiries via phone within the same day if possible and to emails within 24 hours.
  • Provide support on complex service calls to assist support technicians as needed.
• Post‑Installation Duties:
  • Finalize schematics and cable schedules post‑installation, delivering complete documentation to the client.
• Personal and Professional Growth:
  • Set monthly and yearly personal development goals to continually improve technical skills and customer service capabilities.
• Additional Responsibilities:
  • Perform other duties as assigned by the Project Manager.

Reports directly to the Project Manager.

• Strong technical skills with experience in AV installations, including Q‑SYS systems and cable management.
• Effective communication skills for client training and technical support.
• Ability to work independently as well as part of a collaborative team.
• Detail‑oriented and proactive in ensuring client satisfaction.

• 401(k) plan with company match
• Health, vision, and dental insurance
• Paid time off and holidays