Commercial Operations Coordinator

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Date: 8 Sept 2026

Location: Stowmarket, ENG, GB, IP14 5AH

Company: Orica

The Commercial Operations Coordinator provides operational, commercial and administrative support to the UK business, acting as a key link between Sales, Business Development, Production, Customer Support, Logistics and Finance. Based in Stowmarket, this office-based role coordinates customer orders, quotations, shipments, invoicing, purchasing, rental fleet activities and customer documentation from request through to completion. You will be a trusted point of coordination for customers and colleagues in the UK and Canada, keeping commercial activities moving, resolving issues and providing clear updates.

This is a hands‑on role for an organised and solutions‑focused professional who takes ownership, works confidently at pace and looks for practical ways to improve processes and customer service.

• Coordinate customer orders from receipt through to delivery, including order entry, progression, changes and open-order tracking.
• Support customer enquiries, quotations, opportunity follow-up and commercial administration in partnership with Business Development and Inside Sales.
• Raise and distribute proforma and commercial invoices, and maintain accurate records in Epicor and company filing systems.
• Prepare shipping and dispatch documentation and arrange domestic and international collections with approved freight providers.
• Liaise with Production, Sales, Finance and colleagues in Canada to provide updates, resolve issues and keep orders on track.
• Support customer credit applications, monitor Finance requests and professionally follow up overdue customer invoices.
• Raise internal purchase orders, stock replenishment requests and drop‑ship transactions for customer‑specific requirements.
• Administer rental and demonstration equipment, including rental agreements, movement tracking and calibration certification.
• Support customer returns, supplier onboarding, vendor registration and related operational administration.
• Coordinate office supplies, service contracts, contractor visits and required Health and Safety records and inspections.
• Build strong cross‑functional relationships and communicate clearly by email, phone and Microsoft Teams.
• Identify inefficiencies, constructively challenge existing practices and implement improvements that enhance accuracy, responsiveness and customer experience.
• Complete all activities in line with company procedures, compliance requirements and safety standards.

• At least 3 years of experience in sales administration, commercial administration, operations administration, customer service administration or a similar business support role.
• Practical experience processing customer orders, quotations, invoices, purchase orders, shipping documents and customer records.
• Experience using an ERP or CRM system to manage quotations, orders and customer information. Epicor experience is advantageous but not essential.
• Strong organisation and time‑management skills, with the ability to prioritise a varied workload and respond effectively to changing demands.
• Confident, professional communication skills across email, telephone and Microsoft Teams, including customer invoice follow‑up.
• A high level of accuracy, attention to detail and commitment to maintaining reliable business records.
• Sound problem‑solving and decision‑making skills, with the confidence to work independently and ask for support when needed.
• Proficiency in Microsoft Office, particularly Excel, Outlook and Word.
• Excellent written and verbal English.

It would be advantageous to have:

• Experience coordinating…