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Head of Customer Experience & Digital Transformation

Job in Stowmarket, Suffolk County, IP14, England, UK
Listing for: Suffolk County Council
Full Time position
Listed on 2026-02-17
Job specializations:
  • Customer Service/HelpDesk
Job Description & How to Apply Below
A regional council authority in Stowmarket is seeking a Head of Customer Experience to enhance service delivery and digital transformation initiatives. The role involves leading customer service teams, implementing effective complaints handling, and coordinating responses to community challenges, including the cost of living crisis. Ideal candidates should have strong leadership experience, excellent communication skills, and a dedication to improving customer satisfaction.

A comprehensive benefits package and a flexible working environment are offered.
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