Customer Service Co-ordinator

UK Stowmarket

Full Time | Permanent

To provide an exceptional level of customer service to our internal and external customers and act as first line support to our own internal branch network. Offering 1st line support for all aspects of customer service whilst maintaining the culture and ethical values of a “Fortune 500” blue chip company at a high level within the wider business community.

• Deal with all enquiries received via Telephone and email in a timely and effective manner by utilizing multiple PPG databases, Intranet and external support packages.
• Provide responsive and flexible service to internal and external customers for all order queries, product and technical enquiries.
• Ensuring all databases and information sources are kept up to date and compliant with any legislation.
• Demonstrate empathy and understanding when dealing with all customer enquiries. Ensure all information is captured so that the relevant person / team can resolve in a timely manner.
• Keep up to date with current promotions, new products, I.T. Support services and with current customer service practices
• Drive a “ONE TEAM” culture within the department and wider organisation by taking ownership and focusing on promoting teamwork wherever possible.
• Offer our customers an exceptional level of customer service as a key team member.

• The Customer Service Coordinator will be interacting with internal and external customers and departments, which will require a high level of communication and interpersonal skills together with a professional manner.
• To ensure effectiveness, the Customer Service Coordinator will be familiar with a variety of IT systems and databases and an understanding of MS Office tools.
• In order to provide a high level of service to customers the Customer Service Coordinator will be able to organise workloads efficiently and appropriately in response to changing priorities and timescales.
• The Customer Service Coordinator must have the ability to quickly adapt in a fast-paced environment, critical thinking and problem solving skills are essential for delivering the expectations of this role.

Full Training in all areas of the role including I.T. systems will be provided together with ongoing coaching and support. Progression and career development is important to PPG and we strive to ensure that you are given every opportunity to find the right career path within our multinational organisation.

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