Call Centre Agent - Vaccination

About Us

Vaccination UK has been commissioned by NHS England since 2015 to provide school aged immunisations, including Influenza, to pupils across numerous counties across England and all boroughs of North London. We are also commissioned to provide outbreak response and infant BCG programme in North London.

Job title: Call Centre Agent

Contract: Bank – From September to December covering the flu season.

Working Hours: Monday to Friday, 7:00am – 6:00pm (7.5 hour shift per day).

• Pension – 5% employer contribution based on qualified earnings.
• VIVUP – Supermarket & High Street Discounts & Employee Assistant Programme.
• Blue Light Card – Supermarket & High Street Discounts.
• Employee referral scheme.
• 28 days annual leave including Bank Holidays (pro‑rata).

The post holder will be responsible for improving vaccination uptake by obtaining informed consent through inbound and outbound calls under the supervision of the Line Manager. This role is office based.

• Work collaboratively to support the team to facilitate the smooth continuity of service delivery.
• Assist in the day‑to‑day running of the immunisation programmes for the call centre.
• Handle calls and emails from and to parents/carers booking children in for vaccinations within community clinics.
• Coordinating the operation of the community clinics in line with company policy and procedures where directed.
• Work towards agreed KPI's to ensure targets are achieved.
• Participate positively in regular team meetings.
• Undertake other duties commensurate with the level of this position.
• Comply with company policies & procedures.

• Educated to GCSE level or equivalent.
• Understand and implement the principles of informed consent.
• Familiar with GDPR principles.
• Experience in call centre or customer‑centric roles.
• Experience in a health care setting (desirable).
• Clear and polite telephone manner.
• Bilingual languages with English mandatory.
• Effective communicator, both written and verbal.
• Work independently and as part of a team.
• IT literate including Microsoft Office (Word & Excel).
• Efficient in time management (managing call time).
• Must be able to drive and have access to a car.

European Life Care Group is committed to providing equal opportunities to all applicants, regardless of race, religion, sex, origin, age, disabilities, genetic information, marital status, gender identity or expression, or any other characteristic protected by law.