Senior Administrator - Investments

Our client seeks a Senior Administrator to join their team.

Role Profile: Responsible for delivering a high-quality and efficient administration service across a range of investment activities. The role requires a strong understanding of investment administration and operational processes, with responsibility for progressing transactions and customer requests accurately and within agreed service standards. You will take ownership of more complex queries, identify and manage operational risks, and work closely with internal teams and external investment counter parties to achieve positive customer outcomes.

As a senior member of the team, the role will also provide technical support and guidance to colleagues, undertake quality checking where required, contribute to process improvements, and support the Team Leader or Manager with the effective day-to-day operation of the team.

• Process and oversee a range of investment-related transactions and administration accurately and within agreed service levels.
• Maintain accurate investment, asset and customer records.
• Liaise with fund managers, custodians, discretionary managers and other relevant counter parties to progress transactions and resolve queries.
• Investigate more complex investment or administration queries, identifying appropriate solutions and escalating where necessary.
• Develop and maintain a strong understanding of relevant investment products, processes and systems.
• Support the resolution of outstanding transactions, exceptions and reconciliation issues.
• Ensure work is completed in accordance with established procedures, controls and regulatory requirements.
• Deliver a professional, timely and customer-focused service.
• Build effective relationships with colleagues, advisers and external investment counter parties.
• Take ownership of queries through to resolution.
• Communicate complex information clearly and appropriately for the audience.
• Work collaboratively across teams to resolve issues and achieve positive outcomes.
• Maintain a strong focus on accuracy and operational risk.
• Ensure transactions and administration are completed in line with procedures and controls.
• Complete quality checking and authorisation activities where appropriately trained and authorised.
• Identify errors, risks, breaches or potential control weaknesses and escalating them through the appropriate channels.
• Support root-cause analysis and corrective actions where issues arise.
• Maintain accurate records and management information.
• Act as a source of technical knowledge and support for colleagues.
• Coach and support less-experienced team members.
• Share knowledge and best practice across the team.
• Support training and the development of colleagues where required.
• Contribute positively to team workload planning and prioritisation.
• Provide support and cover across the wider Investments function when necessary.
• Identify opportunities to improve processes, controls and customer outcomes.
• Participate in continuous improvement and change initiatives.
• Support testing and implementation of system or process enhancements.
• Contribute to the creation and maintenance of procedures and guidance.
• Support the Team Leader or Manager with projects and other business initiatives.

• Previous experience within financial services, ideally within investments, investment operations, life assurance or a related administration environment.
• Good understanding of investment administration and operational processes.
• Knowledge of investment types such as collective investments or funds, equities and bonds would be advantageous.
• Experience dealing with external parties such as fund managers, custodians or financial advisers would be advantageous.
• Experience of handling complex queries…