Adult Carers Support Worker – Wigtownshire

Senior Adult Carers Support Worker

Hours: 15 hours per week

Salary: £25,538 pro rata (based on a 35 hour week)

Base: Wigtownshire – this post will have an office base in Stranraer with options to work remotely

• Provide sensitive, non‑judgemental and confidential information, advice and support to Carers.
• Provide extensive one‑to‑one support to Carers using telephone, face‑to‑face appointments and digital platforms.
• Support the delivery of groups for Carers virtually or in person.
• Assist Carers to develop an Adult Carers Support Plan using outcomes‑focused good conversations.
• Provide advocacy where appropriate or support the family and Carer to access independent advocacy.
• Establish and maintain links with relevant professionals in health, Social Work, education and the third sector; maximise opportunities for joint working, sharing expertise, supporting Carers and general networking.
• Promote the importance of maintaining and improving Carers access to health and wellbeing opportunities.
• Keep up‑to‑date with changes in relevant policies, locally and nationally.
• Enable Carers to participate in local planning and decision‑making processes.
• Participate in promotional activities relating to the work of the organisation including giving presentations.
• Participate in fundraising opportunities and Carers activities, including Young Carers groups if required.
• Provide information to be circulated, contribute to newsletters, calendars of activities and website information.
• Use MS Office programmes, Outlook and input into the organisation’s CMR database for monitoring and reporting purposes.
• Attend regular staff supervision and Carers Centre staff meetings and training.
• Any other duties deemed necessary by the Centre Manager and the Board of Trustees.

• Experience of working with Carers or providing support to people.
• Awareness of issues experienced by Carers.
• Proven experience of multi‑agency working.
• Computer literate – knowledge of computer applications and email packages.
• A sound working knowledge of digital platforms, including social media.
• Experience in video communication apps.
• Friendly, approachable manner and good listening skills.
• Good interpersonal skills, proven experience of establishing strong working relationships with clients, colleagues and other professionals.
• Clear written and verbal communication skills with good attention to detail.
• Proven ability to handle confidential and sensitive matters.
• Skills in monitoring, record keeping and report writing.
• Proven ability to work on own initiative; able to organise and prioritise workload.
• Good level of education and commitment to ongoing training.
• Proven ability to provide one‑to‑one support via different means.
• A commitment to flexible working in line with business demand.
• Commitment to professional conduct and boundaries.
• Current driving licence and use of own car.
• Understanding of the experiences of being a Carer.
• Understanding and knowledge of family support.
• Proven commitment, and experience of, empowering people.
• Advocacy experience and / or training.
• Experience of using Charity Log.
• Experience in developing a service.
• Experience in organising events.
• Counselling skills.
• Awareness of benefit entitlements and completion of forms.
• Awareness of confidentiality and data protection.