Repairs Administrator

Location: Stratford

Axis, part of Axis CLC, is a trusted property services specialist delivering responsive repairs, planned works, refurbishments and voids services. We employ more than 1,500 people and support over 250 clients across London and the South East. Backed by over 110 years of combined experience across the Axis CLC group, we help keep residents safe, properties well maintained and clients fully compliant.

The Role

We are looking for an organised and customer-focused Administrator to join our Repairs & Maintenance team, supporting the delivery of services to housing association and local authority residents.

Working on our long-term partnership with Peabody Housing Trust, you will help coordinate reactive, planned and disrepair works across a large housing portfolio. This role plays a key part in ensuring repairs are processed efficiently, residents are kept informed and records are maintained accurately.

Please note this is an office based role, 5 days a week onsite!

Responsibilities

Handle incoming calls from residents, providing clear and professional updates on repair works.

Raise, process and schedule repair orders using company systems, ensuring accuracy for invoicing and reporting.

Maintain accurate records, job notes and audit trails.

Review supervisor and operative reports and take appropriate follow-up action.

Resolve queries and minor complaints at first point of contact.

Monitor shared inboxes, logs and variation requests.

Liaise with operatives, planners, subcontractors and residents to coordinate works and provide progress updates.

Order materials and equipment as required.

Ensure all activity is updated accurately and in line with KPIs and service targets.

About You

Administrative experience within social housing, with a strong preference for candidates who have supported repairs and maintenance delivery.

IT literate with strong system and data-entry skills

Understanding of maintenance and repairs terminology

Awareness of KPIs and performance targets

Knowledge of housing sector processes (desirable)

Skills

Excellent telephone manner and customer service skills

Strong communication and problem-solving abilities

Ability to prioritise and manage workload under pressure

High attention to detail and accuracy

Ability to meet tight deadlines

Team player with a positive, flexible approach

What We Offer

Competitive salary

25 days holiday + bank holidays

Pension, medical scheme options and life assurance

Employee rewards and wellbeing programme

Career development and internal progression opportunities

Why Axis CLC

Joining Axis CLC means being part of a national team delivering essential services across housing, education, healthcare, defence and commercial property. We value reliability, quality and social impact, and offer meaningful work with real opportunities to grow.

Our Commitment to Inclusion

Many faces, one Axis CLC. We value diversity and are proud to be an equal-opportunity employer. If you need any adjustments during the hiring process, please let us know