Contact Centre Team Leader

Location: Newham

Are you an experienced customer service leader with a passion for delivering exceptional customer service? We are thrilled to announce an exciting opportunity for a Contact Centre Team Leader with our public sector client based in Newham, East London! If you're ready to take on a dynamic role where you can make a real impact, we want to hear from you!

Employment Details:

Contract Type:
Temporary (initially for 3 months with the potential for extension)

Location:

Newham, just 5 minutes from Abbey Road train station
Pay Rate: £22.79 per hour PAYE

About the Role:

As the Team Leader, you will play a crucial role in guiding a dedicated team of customer service advisors. Your mission? To ensure our frontline services are top-notch and that we uphold our "first-time right" ethos. Here's what you can expect:

Lead with

Purpose:

Manage and motivate a team of customer service advisors to deliver the best in class service.
Operational Excellence:
Collaborate with the Customer Services Business Unit Lead to ensure seamless service delivery during operational hours.
Customer Focus:
Handle customer complaints efficiently with a proactive, 'right first time' approach.
Develop Talent:
Oversee staff performance management, training, and development to cultivate a high-performing team.
Safety First:
Ensure compliance with Health & Safety regulations and Council policies.

What We're Looking For:

To thrive in this role, you should have:

Proven experience in managing staff and delivering high-quality services.
Strong communication skills with the ability to engage a diverse audience.
A proactive approach to problem-solving and risk management.
A solid understanding of customer-focused service delivery.
Previous experience as a Team Leader in a Contact Centre environment.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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