Income Officer

Location: Stratford

Housing Income Officer Housing Income Officer – Fixed Term | 35 Hours | Hybrid (20–40% Office Based) | £32,881 London / £28,886 Regional | Stratford or Trafford
Are you an experienced Housing Income Officer looking for your next opportunity in a fast-paced income management environment?
We are recruiting for a Housing Income Officer to join our Income Management Team on a fixed-term basis (12 months, 7 months or 6 months).
This hybrid role is based in Stratford (E15 4PH
) or Trafford (M32 0TH
) with 20–40% office attendance required.
Salary:
£32,881 per annum (London weighted)
£28,886 per annum (Regional)

Start Date:

30 March 2026
Contract Type:
Fixed Term (1x 12 months; 1x 7 months; 1x 6 months)

Hours:

Full Time – 35 hours per week

Job Summary As a Housing Income Officer, you will manage a dedicated portfolio of rent accounts, taking responsibility for reducing arrears, maximising rental income and supporting residents to sustain their tenancies.

This is a high-volume, resident-facing role where the Housing Income Officer will negotiate repayment arrangements, provide income maximisation advice and take enforcement action where required. Court attendance forms part of the responsibilities of the Housing Income Officer position.

If you are a resilient, proactive Housing Income Officer who can balance empathy with firm decision-making, this role offers autonomy, responsibility and genuine impact.

Key Responsibilities of the Housing Income Officer
Managing your own portfolio of rent accounts to reduce arrears and minimise bad debt
Negotiating and agreeing sustainable repayment plans in line with policy and pre-court protocols
Taking recovery action including serving notices and preparing cases for court
Attending court hearings where required
Handling inbound and outbound calls in a high-volume environment
Supporting residents with income maximisation and signposting to welfare, employment and money advice services
Maintaining accurate system records and documentation
Working collaboratively with colleagues across Housing, Finance and Income teams

The Housing Income Officer will work independently while contributing to wider team objectives and performance targets.
What We’re Looking For To succeed as a Housing Income Officer, you will demonstrate:

Proven customer service experience in a fast-paced environment
Strong negotiation and influencing skills
Confidence managing sensitive or challenging conversations
Excellent organisational skills and ability to prioritise workload
The ability to make sound, independent decisions
Resilience and professionalism under pressure

Desirable:

Experience in arrears management, debt recovery or income collection
Knowledge of welfare benefits and pre-action protocols Benefits
Excellent pension scheme (up to 6% double contribution)
28 days annual leave rising to 31 days with service + Bank Holidays
Westfield Health Cash Plan
Non-contributory life assurance
Up to 21 hours paid volunteering leave
Lifestyle benefits and Employee Assistance Programme
Hybrid working (20–40% office-based)
Additional Information for Applicants
Hybrid working role (20–40% office attendance required)
Stratford Office: E15 4PH

Trafford Office: M32 0TH

Occasional travel to West Ham Lane, Stratford may be required for collaboration

If you require reasonable adjustments at any stage of the recruitment process, please contact me on (url removed)
If you are an experienced Housing Income Officer seeking a role where you can take ownership of your portfolio, deliver results and make a tangible difference to residents — apply today