Billing Analyst

Department: Finance

Employment Type: Fixed Term - Full Time

Location: Alcester

Reporting To: Tammi Clark

Compensation: £28,000 / year

Extraordinary Care. Extraordinary Culture. Extraordinary Careers.

Helping Hands was built on kindness and it still guides everything we do today. We’re a purpose-driven team helping people live well in the homes they love. Join us, and you’ll be part of a supportive, ambitious community where your work truly matters, and your growth is genuinely valued. We're looking for a proactive and analytical Billing Analyst to join our busy and supportive team.

This is far more than a traditional administration role. You'll be responsible for ensuring customer accounts are set up correctly, charges are accurate and billing processes are working as they should, while investigating discrepancies and resolving issues when they arise. This role would suit someone who enjoys analysing information, questioning anomalies and taking ownership of finding solutions. This is a 6 month fixed term contract.

• Managing customer accounts, including account set up and closure.
• Reviewing billing information and ensuring customers have been charged correctly.
• Investigating discrepancies and identifying root causes.
• Managing large volumes of data with a high level of accuracy.
• Resolving customer account and billing queries.
• Speaking with customers over the phone, including handling sensitive and sometimes challenging conversations.
• Working closely with internal teams to resolve complex issues.
• Identifying opportunities to improve processes and reduce errors.
• Supporting vulnerable customers with empathy and professionalism.

• Strong analytical and problem-solving skills.
• Excellent attention to detail.
• Confidence working with data and systems.
• The ability to investigate issues and make informed decisions.
• Strong communication and customer service skills.
• A resilient and professional approach when dealing with difficult situations
• The confidence to challenge, question and seek improvements.

• Hybrid working
• 25 days annual leave plus bank holidays
• Company pension scheme
• Ongoing learning and development opportunities
• Supportive and collaborative team environment
• Career progression opportunities within a growing organisation