Data Entry Clerk

Location: Support Office (Alcester), Hybrid, 3 days a week in the office

Salary: Up to £28,000 per year

Duration: 9 month FTC to cover maternity leave

Extraordinary Care. Extraordinary Culture. Extraordinary Careers.

At Helping Hands, kindness is our foundation. From our first kitchen-table beginnings to the thousands-strong team we are today, we’re united by one belief: everyone deserves to live well in the place they call home. If you’re passionate about creating meaningful digital experiences and want a role where your work genuinely helps families find the care they need, there’s a place for you here.

We are looking for a Data Entry Clerk in our finance team. At Helping Hands, we call this a Billing Administrator. You’ll play a vital role in ensuring customers are billed accurately, efficiently and on time. Your role will be to input data correctly, at pace, to ensure the invoice gets to the correct person in a timely manner. Working closely with colleagues across Operations, Finance and Customer Services, you’ll handle queries internally, spot anomalies, and help maintain strong financial controls—all while keeping accuracy and customer care at the heart of everything you do.

• High volume data entry of customer billing information into our bespoke accounting system.
• Ensure accurate and timely billing to support a brilliant customer experience.
• Respond promptly and professionally to billing enquiries from internal teams.
• Work closely with operational colleagues to resolve anomalies and support billing audits.
• Collaborate effectively with Finance, Operations and Customer Service teams to resolve internal queries and minimise delays.
• Follow departmental policies, audit requirements and financial controls to ensure compliance.
• Identify recurring issues or process gaps.
• Handle customer financial and personal data with the highest levels of confidentiality, accuracy and integrity.
• Contribute to reducing aged debt by supporting timely resolution of billing queries.

• Excellent attention to detail and a high level of accuracy.
• Strong numerical skills and confidence working with figures.
• Clear written and verbal communication skills.
• A methodical, reliable and well‑organised approach, with the ability to meet deadlines.
• Confidence following established processes and procedures.
• Professionalism and courtesy when handling billing queries.
• The ability to work independently as well as collaboratively with the wider team.
• Discretion and integrity when handling confidential information.
• Experience in a high‑volume or complex billing environment.
• Experience with in a regulated or compliance‑driven industry.
• Experience improving billing accuracy or reducing disputes.
• Exposure to financial audits or reporting processes.
• Knowledge of Sage 200 or Access People Planner.
• Experience dealing with funders such as Local Authorities or the NHS.

• A meaningful role where your work directly supports families and frontline care teams.
• Clear opportunities for professional growth and progression.
• Blue Light Card discounts.
• Employee Assistance Programme.
• A welcoming, inclusive culture where everyone belongs.

At Helping Hands, we’re committed to building a diverse, inclusive community where everyone is valued. All applications are considered fairly in line with our Equality and Diversity Policy.