Part-Time Front Line Call Handler and Admin Assistant

Part-Time Front Line Call Handler and Admin Assistant

This is a part-time role, based at Woolley & Co, Solicitors’ head office at Silverstone House, Kineton Road, Gaydon, Warwick, CV35 0EP
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Woolley & Co, Solicitors, Silverstone House, Kineton Road, Gaydon, CV35 0EP

Part-time, head office based (16 hours/four mornings per week)

The purpose of this role is to provide front line call handling services and admin support for national law firm Woolley & Co, Solicitors as part of a small, supportive head office team.

• Handle incoming calls from clients, solicitors, barristers, suppliers etc.
  • filtering calls and handing over the call to other relevant members of staff
  • taking comprehensive messages
  • processing new enquiries via a case management system and distributing enquiries to lawyers
• Process and distribute new client enquiries received via web forms and emails
• Use excellent communications skills to provide a professional first impression of the business
• Provide administrative support to the Office Manager, lawyers and other members of the Head Office team
• Follow administrative procedures as explained by the Office Manager
• Scanning, photocopying and filing confidential documents

Qualifications and experience:

• Good working knowledge of Microsoft Office applications, including Word, Excel, and Outlook (essential)
• Strong IT skills with the ability to use digital systems accurately and efficiently (essential)
• Good working knowledge of virtual telephony/ switchboard systems and case management systems (desirable)
• Good verbal and written communication skills
• Excellent attention to detail and good time management skills