Receptionist, Administrative​/Clerical

Main area Receptionist Grade A Contract 12 months (Fixed Term) Hours Part time - 20 hours per week (Monday to Friday 08:30-12:30) Job
-SWFTCS
274

Employer SWFT Clinical Services Ltd Employer type NHS Site Stratford Health Care Town Stratford Upon Avon Salary £25,989.13 Pro rata Salary period Yearly Closing 20/08/2026 23:59

For your information sponsorship for this role is not available.

Stratford Health Care has a vacancy for a part-time receptionist working as part of a full-time job share.

Hours 08:30 – 12:30 Monday to Friday

Processing all calls to the health centre, dealing with staff, patient and the general public. You will need to have good communication skills and telephone manner, andbe able to work on your own initiative.

You will need to have had previous reception experience, word processing and/or computer skills.

The post-holder will provide an effective reception service. At all times presenting a welcoming user-friendly image. Providing confidential, accurate and efficient clerical support to all departments within the clinic.

SWFT Clinical Services is a wholly owned subsidiary of the South Warwickshire University NHS Foundation Trust (SWFT). The company provides a number of services such as outpatient pharmacy facilities at Warwick and Stratford and Nuneaton hospitals; estates and facilities management at Stratford hospital, Acorn House and Lillington Health Hub; private patient service and consultancy services to NHS Trusts.

Subject to the Company and individual’s performance, an annual discretionary bonus will be awarded.

• There is automatic enrolment to the Company pension scheme, with the Company contributing 5%.

A benefits package is available to the appointed candidate upon successful completion of the six month probationary period. This gives access to benefits such as a car lease scheme;
Home & Electronics scheme; discounted leisure and travel; retail discounts and a cycle to work scheme.

• car lease scheme
• Home & Electronics scheme
• discounted leisure and travel
• retail discounts
• cycle to work scheme

Where is also access to a 24/7, 365 days a year Employee Assistance Programme to support colleagues who may be facing some tough times or they need extra support with their mental well-being.

Meeting, greeting and providing a welcoming reception for all staff, patients and members of the general public visiting, and to ensure that at all times the reception duties are carried out to the highest standards.

Responsible for processing all telephone calls to the clinic.

To provide a receptionist service directing patients/clients to the appropriate area as determined by clinical/service appointments or otherwise. Dealing with direct personal queries at the reception desk.

Operate the switchboard in a courteous and efficient manner respecting patient confidentiality and expressing diplomacy/sensitivity when taking messages and relaying detailed information to relevant personnel.

Responsible for organising appointments and maintaining the scheduling system for the various services within your clinic.

To schedule, manage, negotiate, arrange and amend appointments and clinics within established guidelines. This will include dealing with telephone and direct enquires from patients, staff, other health care professionals and visitors on a daily basis. To act on own initiative in the absence of senior staff to resolve any queries/problems, fill vacant appointments, maximise clinic capacity and use resources variably.

To arrange transport for patients, liaising with the ambulance service; to record and monitor any transport problems and negotiate solutions acceptable to patients, therapies staff and the ambulance service.

To distribute departmental post, prioritising anything that requires urgent attention and ensure relevant documentation is acted on promptly and appropriately.

To provide non-clinical advice and information regarding appointments, processes or procedures to patients, visitors and other members of clinic staff, as required.

Authorised to use the Trust IT system (Lorenzo) to view and…